Senior Manager Food & Merchandise Operations

Who are we hiring?

The Senior Manager Food & Merchandise Operations is accountable for the overall event-related operational management of the F&M outlets and Catering events. The Senior Manager Food & Merchandise Operations ensures an exceptional guest experience by driving performance of supervisors and front-line team. Success in this role is demonstrated by an exceptional customer experience, a commitment to the engagement and development of team, and achievement of business results. The Senior Manager F&M Operations reports to the Director Food & Merchandise Operations.

What will you do?

Guest Experience

• Sets direction for supervisory team and front-line staff to ensure the consistency of guest experience and all F&M products in F&B outlets and catering events; oversees complete event-related operations of designated areas including supervision of non-F&B event-related staff.

Staffing/Leadership

• Coaches, guides and directs supervisory, team leads and non-supervisory employees. 
• Develops and mentors supervisory team. 
• Partners with the Director Food + Merchandise to provide support and guidance to the Food and Merchandise managers. 
• Completes and submits payroll accurately and according to Company-specified guidelines and deadlines.
• Conducts periodic meetings with supervisors and team leads covering Southern Nevada Department of Health (DOH) guidelines, cleanliness initiatives, service and product changes and Company-wide communications.
• Coordinates daily labor activities. Ensures proper staffing levels are in place, assigns scheduled employees and manages breaks to foster a seamless delivery of service; partners on the full-cycle recruitment.

Business Operation

• Collaborates with other departments to execute departmental and organizational initiatives and compliance with city and state regulations.
• Maintains physical inventory of food, beverage and disposable products and implements systems to mitigate waste and monitor costs; inputs inventory counts and reviews with Finance on a monthly basis.
• Tracks sales trends and recommends adjustments to maximize departmental profitability; proactively identifies and implements solutions to departmental challenges; responds to service breakdowns immediately.

What do you need to succeed?

• The ideal candidate will have a minimum of 5-7 years of Food & Beverage management experience, to include oversight of a variety of types of F&B outlets in a high-volume setting such as an entertainment venue or hotel. Knowledge of quick service, catering, suites, and fine dining are beneficial.
• Proficiency in Point of Sale (POS), purchasing and inventory systems.
• Demonstrated experience coaching, mentoring and developing staff and ability to monitor performance and to hold team accountable for outcomes.
• Experience managing budgets and resource allocations.
• Previous experience managing union staff and/or working with Sports & Entertainment, theater operations or event planning is preferred.
• Comfortable employing sound business judgment to manage conflict and resolve employee and guest concerns with a sense of urgency.
• Successful track record measuring customer satisfaction and loyalty and recommending/ tracking improvements.
• Ability to manage cross-functional teams and to build collaborative relationships that motivate and encourage performance even without direct reporting relationship.
• Excellent communication skills and ability to engage with all levels in the organization in a variety of settings and group sizes.

Special Requirements

• Knowledge of Southern Nevada Health Food regulations and proper food handling certifications. 
• Must be able to lift 25lbs; must be able to stand/walk for the duration of the shift. 
• Ability to work a flexible schedule including nights, weekends, holiday and split days off; willing to travel to other venues as needed.
• Certifications
• Alcohol Awareness (TAM) Card
• Food Handler’s Card
• Sheriff’s Card

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