Senior Manager, Insights

Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played video game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.

We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.

That's where you come in.

The Insights discipline helps empower Rioters' decision-making to be more data-informed. We're an interdisciplinary group of scientists, consultants, and strategists from all sorts of backgrounds who join together to represent and advocate for players around the world. We believe that illuminating the globally diverse experiences, behaviors, and needs of players is critical to Riot living up to our player-focused mission. We're a group united by our love of games, science, and helping others succeed.

As a Sr. Manager, Insights on Wild Rift, you’ll join the Insights discipline – the group of researchers, analysts, data scientists, and strategists responsible for solving problems and executing analyses that enable Rioters to make difficult decisions with confidence. You’ll be tasked with leading the Insights discipline as Wild Rift continues to grow and integrate insights to inform the features, systems, and experiences of the game. Your background in data analysis, research, and strategic decision-making will ensure that you’re an effective advocate for players and can provide mentorship to grow the Insights team members. 

This role is accountable for the entire Insights ecosystem of Wild Rift, ensuring that Wild Rift is data-informed in all its domains (the core game experience, publishing and marketing efforts, esports experiences, etc.). The Insights team supports products through their entire lifecycle: from opportunity identification, product development, and post launch performance. This role emphasizes an analyst and researcher skillset as you will function as the craft lead for both. You’ll serve as a critical advisor for Wild Rift’s leadership team and ensure Insights is well-positioned to advise and support them. You will report directly to the Executive Producer of Wild Rift.

Responsibilities:

Game Insights

• Support product ecosystem leadership by ensuring Wild Rift products and strategies have impact effectively measured; contribute to a culture of continuous learning across the Wild Rift organization
• Partner with product ecosystem leadership by giving input on strategic and product choices
• Work closely with product ecosystem leadership to monitor the health of Wild Rift across the ecosystem, providing insights and recommendations around engagement, retention, monetization, sentiment, the player experience funnel, and other critical areas determined alongside the Wild Rift leadership team
• Partner with Wild Rift leadership to ensure a strong understanding of the global audience experience across the full range of the game ecosystem’s offerings (core game, esports, publishing, entertainment, etc.)
• Be an effective advocate for players and provide strategic guidance about their wants, needs, and behaviors
• Work with analysts and researchers to generate frameworks and insights that support gameplay content, cosmetic content, metagame systems, publishing efforts, etc. for all aspects of the game
• Ensure insights generated by the team are appropriately shared and accessible inside the Wild Rift organization as well as to the broader Riot organization
• Develop and maintain deep knowledge and domain expertise about Wild Rift and the broader mobile MOBA space

Team Management

• Develop, communicate, and implement the vision, roadmap, and operational strategy for the Insights team to deliver against Wild Rift’s needs
• Accountable for staffing and managing a team that will support the full range of Wild Rift’s Insights needs
• Ensure Insights Rioters within the entire game team (dev, publishing, and esports) deliver high-value outcomes, meet expected quality bars and discipline standards, and effectively integrate with their teams; work with the team on setting and maintaining high performance standards in line with Product Insights leadership’s guidance
• Lead, mentor, and support career growth for Insights Rioters on the team

Cross-Org Leadership

• Participate as a leader in the Product Insights organization, collaborating with other game Insights leaders and central Product Insights team leaders to ensure Riot’s Product Insights needs are met
• Collaborate with central Product Insights teams and Riot-level corporate strategy and business health teams to contribute to the overall decision making space of Wild Rift
• Collaborate with partners across a range of domains across Product Insights to ensure Insights can be effective and has its infrastructure needs met
• Support leadership working with partners in external development and publishing organizations to align on measurement approaches and business strategy
• Work with the Data organization to design and implement new systems for collection, reporting, and application of data
• Partner with Business Operations and Finance to support strategic planning activities for Wild Rift

Required Qualifications:

• 7+ years of experience in data analytics, research, business strategy, management consulting, product management, or related experience
• Working knowledge of both analytics and research, with 3+ years specializing in at least one
• 2+ years of experience managing individuals and teams
• Fluent in English and Mandarin

Desired Qualifications:

• Experience working on games, with knowledge of development practices and practical considerations involved in making and publishing games
• Experience working with multiple cross-functional stakeholders
• Experience managing managers
• Knowledge of game lifecycle and game economy considerations
• Knowledge of mobile gaming
• Experience with a range of game publishing activities, including performance marketing, funnel optimization, mobile-specific game publishing, regional marketing, etc.

Don’t forget to include a resume and cover letter. We receive a lot of applications, but we’ll notice a fun, well-written intro that shows us you take play seriously.