Senior Manager, Product Management - Customer Service Platform - International E-commerce

4 Months ago • 4 Years + • Product Management • $199,500 PA - $485,184 PA

Job Summary

Job Description

The Senior Manager, Product Management - Customer Service Platform - International E-commerce will lead product strategy and execution for ByteDance's customer service platform, focusing on the international e-commerce market. Responsibilities include user research, product design, collaboration with cross-functional teams, and ensuring the platform meets user needs while maintaining security and privacy. This role requires deep understanding of the e-commerce customer service landscape, experience with complex organizations, and excellent communication skills. The successful candidate will be responsible for product planning, iteration, problem-solving, and establishing communication mechanisms between business and product teams.
Must have:
  • 4+ years product management experience
  • E-commerce customer service knowledge
  • User research & usability testing
  • Cross-functional collaboration
  • Product design & problem-solving
  • Excellent communication skills
Good to have:
  • Experience with international e-commerce
Perks:
  • Medical, dental, and vision insurance
  • 401(k) savings plan with company match
  • Paid parental leave
  • Paid time off
  • Wellbeing benefits

Job Details

Responsibilities
About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About About Our Team The Customer Service Platform (CSP) is a team that integrate the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience. Responsibilities 1.Familiar with E-Commerce customer service industry, understand US buyer, seller and front-line staff's habits and demands in customer service - Conduct user research and usability testing, communicate with upstream/downstream teams to collect business information and feedbacks 2.Responsible for function iteration, take fully consideration of users' privacy, sensitive data and business security, output product solutions, collaborate with other teams to implement projects ; 3.Formulate product planning, help team to make the right decisions; 4.Provide help or directly participate in general platform product construction 5.Promptly response, distribute and follow-up of on-call problems, sensitive of user's pain point, responsible for the final result ; 6.Establish communication and cooperation mechanism between the business team and Customer Service Product team, including product requirements management, information integration and transmission.
Qualifications
Minimum Qualifications 1.Bachelor degree or above - 4+ years as a product manager leader, relevant experience in customer service filed; 2.Experience working with complex organization and cross-functional environment; 3.Keen sense of empathy and insight, be able to have a deep insight into the needs of users; 4.Good at product designing and logical thinking, has abstract thinking ability to output general solutions; 5.High problem solving and priority skills - Proactive in action, strong ownership, take responsibility and deliver results; 6.Excellent skills in communicating for cross-border, cross-roles, cross-functional collaboration; 7.Excellent written and oral English communication skills; 8.Experience in E-Commerce is a plus. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. --- ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2 #LI-Onsite
Job Information
【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $199500 - $485184 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Similar Jobs

Dialpad AI - Account Executive, Majors

Dialpad AI

Austin, Texas, United States (On-Site)
2 Months ago
dun bradstreet - In-House Counsel

dun bradstreet

London, England, United Kingdom (Hybrid)
8 Months ago
Zoe - Lead Product Manager, In-App Growth

Zoe

United Kingdom (Remote)
2 Months ago
Saxo Bank - Senior Database Administrator

Saxo Bank

Gurugram, India (On-Site)
2 Months ago
Alten Technology - Quality Engineer

Alten Technology

El Segundo, California, United States (On-Site)
4 Weeks ago
original games - Creative Producer

original games

(Remote)
4 Weeks ago
X Studios,  Inc  - Interactive Producer

X Studios, Inc

Winter Park, Florida, United States (On-Site)
1 Year ago
Inkittt - Creative Producer

Inkittt

San Francisco, California, United States (Hybrid)
1 Month ago
Qualcomm - Windows Enterprise Deployment & Print - Product Manager Staff

Qualcomm

San Diego, California, United States (On-Site)
2 Months ago
Silicon Labs - Director, Security and Wireless Product Management

Silicon Labs

Austin, Texas, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

dun bradstreet - Human Resources Manager

dun bradstreet

Taipei City, Taiwan (On-Site)
3 Months ago
Publicis Groupe - Engineering Manager, Online Bookings Area

Publicis Groupe

Warsaw, Masovian Voivodeship, Poland (Remote)
1 Month ago
Rippling - Senior Staff Machine Learning Engineer

Rippling

Seattle, Washington, United States (On-Site)
5 Months ago
Netradyne - Site Reliability Engineer (SRE)

Netradyne

Bengaluru, Karnataka, India (On-Site)
9 Months ago
Tencent - Data Science Intern

Tencent

(On-Site)
5 Months ago
appier - Senior Software Engineer, Backend Development

appier

Taipei City, Taiwan (On-Site)
1 Month ago
Illumination - Director, Design

Illumination

Santa Monica, California, United States (On-Site)
9 Months ago
Penumbrainc - Sr. SAP Operations BSA

Penumbrainc

Alameda, California, United States (On-Site)
9 Months ago
Site Core - Field Marketing, Marketing Coordinator - Asia

Site Core

Singapore (On-Site)
2 Months ago
Globalization Partners - Senior UX/UI Designer – Web & Mobile (AI Native App)

Globalization Partners

(Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Seattle, Washington, United States

ISG - Program Manager HCM

ISG

United States (Remote)
1 Month ago
bytedance - Machine Learning Engineer - Machine Learning Infrastructure

bytedance

San Jose, California, United States (On-Site)
9 Months ago
Nagarro - Associate Principal Engineer, ETL

Nagarro

California, United States (On-Site)
9 Months ago
Granicus - Account Executive - New Business

Granicus

United States (Remote)
3 Months ago
Coherent corp. - Manufacturing Tech - Materials & Coatings

Coherent corp.

Philadelphia, Pennsylvania, United States (On-Site)
2 Months ago
GoMotive - Join Our Team

GoMotive

United States (Remote)
1 Month ago
Nintendo - Intern - Retail Marketing & Strategy

Nintendo

Redmond, Washington, United States (On-Site)
9 Months ago
Square - Manager In Training

Square

Dunlap, Tennessee, United States (On-Site)
1 Month ago
Perplexity - Backend Software Engineer

Perplexity

New York, United States (On-Site)
2 Months ago
Netflix - Director of Creative, Experiences

Netflix

Los Angeles, California, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

sofar sounds - Freelance Producer

sofar sounds

Dallas, Texas, United States (Hybrid)
1 Month ago
Penumbrainc - Production Material Handler I - Swing Shift

Penumbrainc

Roseville, California, United States (On-Site)
4 Months ago
Boombit - Senior Game Product Manager

Boombit

İzmir, İzmir, Türkiye (On-Site)
8 Months ago
Visa - Director, Cyber Products

Visa

Atlanta, Georgia, United States (On-Site)
1 Month ago
Genies.io - Associate Product Manager

Genies.io

Los Angeles, California, United States (On-Site)
1 Month ago
Sabre India - Product Support Analyst I

Sabre India

Kraków, Lesser Poland Voivodeship, Poland (Hybrid)
1 Month ago
Riot Games - Software Engineer III, Performance - Unpublished R&D Product

Riot Games

Los Angeles, California, United States (On-Site)
1 Month ago
binance - Product Manager, Web3 Wallet

binance

Taipei City, Taiwan (Remote)
2 Years ago
InMobiInMobi - Associate Product Manager - Salesforce [AI Initiatives]

InMobiInMobi

Bengaluru, Karnataka, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

San Jose, California, United States (On-Site)

Pasig, Metro Manila, Philippines (On-Site)

Taguig, Metro Manila, Philippines (On-Site)

San Jose, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by bytedance

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug