Senior Manager, Product & Technology Operations

Introduction

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. 

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.

Purpose of the Role

The Senior Manager, Product & Technology Operations is responsible for the operational effectiveness of the Product & Technology organization. This role ensures consistency, accountability, and excellence across the operating model by developing and scaling best practices, defining and tracking key metrics, and managing the execution rhythms across teams. The position provides visibility and coordination across key functional areas, including Design, AI, Analytics, Product Management, Engineering, QA, and DevOps.

Key Responsibilities

Operational Strategy & Execution

• Lead the planning and execution of operational cadences (e.g., quarterly planning, OKR tracking, initiative reviews, leadership reporting).
• Standardize tools and workflows to support effective tracking of initiatives and organizational priorities.
• Identify bottlenecks in delivery or decision-making and lead efforts to improve throughput and team alignment.

Best Practices & Enablement

• Define and maintain a consistent operational playbook covering delivery processes, agile practices, planning cycles, and team collaboration models.
• Partner with functional leaders to establish and refine working models, roles and responsibilities, and onboarding practices.
• Coordinate the introduction of new tools or systems to enhance team productivity and visibility.
• Driving improvements in operational tooling as stated in the P&T VCP plan and optimising associated tooling budgets

Metrics, KPIs & Reporting

• Design and maintain reporting frameworks and dashboards that measure organizational performance across delivery, velocity, quality, and capacity.
• Lead quarterly and monthly reviews of operational metrics, surfacing insights and recommending actions to improve outcomes.
• Partner with leaders and analysts to ensure data accuracy, consistency, and actionability

Cross-Functional Coordination

• Support annual and quarterly headcount planning, budgeting, and resource allocation processes working with HR and Finance
• Manage cross-functional programs that span multiple teams or departments and require centralized tracking and reporting.

Qualifications & Experience

Required

• 9+ years of experience in technology operations, business operations, or technical program management.
• Direct experience working within a product or engineering organization in a SaaS or software business.
• Strong background in Product and Technology best practices and metrics
• Proficiency with data analysis and visualization tools (e.g., Excel, Power BI, Tableau) with experience in applying GenAI tools for step change improvements
• Excellent written and verbal communication skills; strong facilitation and documentation skills.
• Experience driving metrics based improvement programs across diverse, global teams.
• Background in Agile delivery models, software development lifecycles, or product management.
• Experience with tools such as Jira, Confluence, GitLab, JellyFish or similar.

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self

We show up authentically, are self-aware and always strive to be better.

• See it. Own it. Solve it.

We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.

• Together We’re Better

We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.

Poppulo is an equal opportunity employer.

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