Senior Manager, SaaS Solutions Engineering
Job Summary
Job Description
Dun & Bradstreet is seeking a Senior Manager, Technical Operations Engineering to lead their core development and technical operations units for SaaS Applications in Corporate Services. This role is responsible for overseeing the software development lifecycle, ensuring the reliability, scalability, and performance of internal technology platforms and systems, and driving operational excellence in ERP and CRM systems. The ideal candidate will have experience leading engineering teams, implementing robust operational practices, and managing complex technical infrastructure. Responsibilities include leading and mentoring development and technical operations engineers, fostering innovation, overseeing the SDLC, managing performance reviews, recruiting talent, championing SRE principles, defining SLOs/SLIs, managing incident response, collaborating with stakeholders like Solutions Engineering and Business Process Design Analysis, and managing technical infrastructure including cloud operations and disaster recovery plans.
Must have:
- Bachelor's degree in Computer Science, Engineering, or IT
- 8-10 years in software development/systems engineering/tech operations
- 3-5 years in a leadership/management role
- Excellent problem-solving and analytical skills
- Competence in SaaS systems (e.g., Salesforce, Workday, SAP)
- Familiarity with SQL and NoSQL databases
- Experience with containerization (Docker, Kubernetes)
- Experience with infrastructure-as-code (Terraform, Ansible)
- Ownership mindset, proactive and collaborative
- Continuous growth mindset and willingness to learn
Good to have:
- Master's degree is a plus
- Fluency in English and relevant market languages
13 skills required
Job Details
Why We Work at Dun & Bradstreet
Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.
D&B International Technology is seeking an experienced and dynamic Senior Manager, Technical Operations Engineering to lead our core development and technical operations units for our SaaS Applications in Corporate Services. This critical leadership role is responsible for overseeing the software development lifecycle, ensuring the reliability, scalability, and performance of our internal technology platforms and systems, and driving operational excellence in the space of ERP and CRM systems. The ideal candidate will have a strong background in leading engineering teams, implementing robust operational practices and managing complex technical infrastructure. You will work in close partnership with the Senior Manager, Solutions Engineering and Business Process Design Analysis, to translate designed solutions and process improvements into tangible, operational, and highly available technical realities.
Leadership responsibilities:
- Lead, mentor, and manage multiple development units and technical operations engineers (e.g., software developers, SREs, DevOps engineers).
- Foster a culture of high performance, innovation, accountability, and continuous improvement within the engineering teams.
- Oversee the entire software development lifecycle (SDLC) for internally developed systems, tools, and applications, ensuring quality and timely delivery.
- Conduct regular performance reviews, provide coaching, and support the career development of team members.
- Recruit, hire, and onboard top engineering talent.
System Reliability, Performance & Scalability responsibilities:
- Champion and implement Site Reliability Engineering (SRE) principles to ensure high availability, performance, and resilience of critical internal systems and infrastructure.
- Define and monitor Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for key services.
- Oversee incident management, root cause analysis (RCA), and proactive problem management to minimize downtime and improve system stability.
Collaboration & Stakeholder management responsibilities:
- Work closely with the Senior Manager, Solutions Engineering and Business Process Design Analysis, to understand upcoming solutions and process changes, providing input on technical feasibility, operational requirements, and development efforts.
- Collaborate with product managers, security teams, and other technology leaders to align on priorities and ensure secure and compliant operations.
- Communicate effectively with technical and non-technical stakeholders regarding system status, project progress, and operational initiatives.
Infrastructure & Cloud Operations Management responsibilities:
- Manage the company's technical infrastructure (on-premise, cloud, or hybrid), including provisioning, configuration, monitoring, and maintenance.
- Optimize infrastructure for cost, performance, and scalability.
- Develop and implement disaster recovery and business continuity plans for critical systems.
Requirements:
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical field. A Master's degree is a plus
- Minimum of 8-10 years of experience in software development, systems engineering, or technical operations.
- Minimum of 3-5 years of experience in a leadership or management role, directly managing engineering and/or operations teams.
- Excellent problem-solving, analytical, and decision-making skills.
- Very strong competence and knowledge in one of our core SaaS systems, e.g. Salesforce.com, Workday Financials or SAP By Design
- Familiarity with database management and administration (SQL and NoSQL).
- Drive significant impact on the stability, performance, and efficiency of our internal technology landscape.
- Experience with containerization technologies (e.g., Docker, Kubernetes) and infrastructure-as-code tools (e.g., Terraform, Ansible).
- Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
- Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
- Where applicable, fluency in English and languages relevant to the working market
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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