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Senior Mobility Services Engineer

Mexico City, Mexico (Remote)

Senior Mobility Services Engineer

1 Month ago • 4-8 Years • Quality Assurance

About the job

1 skill required for this role

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linux

Job Description

The Senior Mobility Services Engineer will provide second-level technical support to customers, Sales Engineers, and Resident Engineers, troubleshooting solutions in physical and virtual network topologies. They will interact with various internal client organizations, assisting with integration between solutions from multiple business units. Responsibilities include reporting design, reliability, and maintenance problems; diagnosing and troubleshooting issues; working with Product Line Management and Engineering to define product features; collaborating on cross-functional teams; analyzing test results; and providing 24x7 on-call support. The role requires close collaboration with clients to support and troubleshoot their solutions.

Must have:

Internet Protocol stack
Mobile networks (3G/4G/5G, EPC, VoLTE)
Excellent communication (written & verbal)
Customer orientation
Self-driven, project completion

Good to have:

LTE, UMTS, GPRS, IMS
Testing techniques & KPI monitoring
VM creation & configuration
Linux & database management
Spanish (C1 Advanced)

Project description

The Senior Mobility Services Engineer will work closely with our customers to support and troubleshoot our client's solutions in both physical and virtual network topologies. This individual will also routinely interface with many areas of the client's internal organization in the process of solving customer issues.

Responsibilities

Provide second-level technical support to customers, Sales Engineers, and Resident Engineers via telephone, online networks, email, and occasionally site visits.

Assist with defining and troubleshooting the integration between solutions from multiple client's business units, which are combined into one overall client's solution.

Report design, reliability, and maintenance problems or defects to engineering.

Diagnose and troubleshoot issues in customer service assurance environments.

Work with Product Line Management and Engineering to define product features and enhancements.

Work on cross functional teams to support solutions.

Analyze and evaluate test results and validate proper operation.

Provide 24x7 after hours support as part of an on-call rotation.

Skills

Must have

Internet Protocol stack.

Mobile networks: 3G/4G/5G Enhanced Packetcore (EPC), VoLTE and related protocols.

Excellent verbal and written English communication.

Customer orientation.

Self-driven and track record for completing projects on time.

Nice to have

LTE, UMTS, GPRS, IMS.

Testing techniques and test KPI monitoring.

Comfortable working remote or onsite at client location.

Experience with virtual machine creation and configuration.

Experience with Linux and database management.

Other

Languages

Spanish: C1 Advanced,English: C1 Advanced

Seniority

Senior

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About The Company

Luxoft

1146 Active Jobs

Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.

DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.