Senior Network Engineer

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

We’re seeking a network engineer with a background in enterprise networking and infrastructure operations. This role supports our corporate users, not our SaaS product infrastructure, and involves maintaining the systems and connectivity that power our global business. You’ll work closely with colleagues across IT and business units to ensure our internal network environment is reliable, secure, and scalable.

What you’ll be working on

• Operate and maintain internal network infrastructure across corporate sites, private data centers, and cloud platforms
• Configure and troubleshoot enterprise networking technologies including BGP, OSPF, HSRP, VRRP, VLANs, VxLAN, and VRF
• Automate network operations and provisioning tasks using Ansible, AWX, and scripting languages such as Python
• Manage and support corporate network equipment, including Cisco, Meraki, and Palo Alto Networks platforms
• Collaborate with a global team to ensure consistent network performance and continuous service improvement
• Design and optimize connectivity for corporate offices, remote users, and cloud-based business applications
• Troubleshoot complex network issues across distributed systems using tools like Wireshark
• Maintain accurate technical documentation and change management records
• Participation in on-call support rotation is expected

We’d love to hear from people with

• 3–5 years of progressive experience in network engineering within enterprise or corporate IT environments
• Strong understanding of routing protocols (BGP, OSPF, EIGRP) and technologies like SD-WAN, VPN, NAC (802.1x), VLANs, QoS, SNMP, and RADIUS
• Experience supporting infrastructure across AWS and/or Azure environments
• Proficiency in scripting and network automation where possible
• Solid experience with Cisco, Meraki, and Palo Alto Networks gear
• Strong troubleshooting skills in hybrid and cloud environments
• Ability to translate technical knowledge into clear, usable documentation for a range of audiences
• Experience with disaster recovery planning and network resiliency best practices
• Ability to communicate written and orally in English at the B2+ level 

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 3 days per week. In addition, occasional international travel may be required to support corporate offices and infrastructure in countries where we operate.

Please apply using an English version of your resume/CV.

#LI - Hybrid

Why SurveyMonkey? We’re glad you asked 

SurveyMonkey is a place where the curious come to grow.  We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund. 

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.