Senior Operations Analyst - Offline Payments

ABOUT THE ROLE:

As a Senior Operations Analyst you’ll be:

• Playing a key role shaping Financial services Operations in India. This role will heavily focus on scaling India Payments
• Supporting Product Owners to manage cross functional technical projects 
• Engaging with external partners to agree on SLAs and performance
• Interacting with VP/SVP level and presenting research to internal and external audiences
• Acting as the voice of the customer and providing Level 3 support to member support.
• Providing support to the rest of Operations worldwide. Guiding the operations community towards constant improvement

WHAT WE ARE LOOKING FOR

The ideal candidate will have:

• You have at least three years of work experience in finance, consulting, technology or operations
• You have work experience in the Payments landscape and know the financial market in India.
• You have knowledge around payments settlements and various regulatory guidelines involved in transactional flow
• You are organized – can deliver complex projects spanning multiple work streams and functional areas
• You are experienced with Jira and Confluence, and familiar with customer ticketing systems.
• You have basic understanding on how Payment Aggregator/Payment Gateway works.
• You are responsible – we need to be able to trust you to own projects with minimal oversight, but to bring in help when needed
• You are proactive – you’ll need to enjoy the challenge of continuously improving processes and always be on the hunt for the next problem that needs to be fixed!
• You have knowledge around inventory management, POS handling, QR management and Soundbox devices.
• You have to have a strong attention to detail – you need a sixth sense for when things don’t look right and the conviction to investigate whether it’s a larger problem!
• You have excellent written and verbal communication skills in English – you’ll be explaining the root causes of problems to management and working with providers to get to the bottom of problems
• You are resilient – you’re willing to spend the time it takes to discover where a problem lies and not stop until it’s solved

WHAT YOU WILL GET IN RETURN

• Competitive salary 
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 25 Annual leaves
• Family & Friendly Leaves

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.