GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.

Sr. Operations Analyst - Renewals

at GitLab

Remote

GitLab is a forward-thinking organization dedicated to innovation and excellence. The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We thrive on collaboration and are committed to fostering an inclusive environment that values diverse perspectives. We believe in the power of technology and are passionate about our employees and corporate values, which guide a culture where people embrace the belief that everyone can contribute. This position is 100% remote and based in the US time zone.

An overview of this role:

As a Senior Renewal Operations Analyst on our Field Operations Team, you'll drive the renewals process through collaboration with Sales, Customer Success, and Renewals teams to meet company retention goals. Your data-driven approach, cross-functional teamwork, and system optimization skills will be essential.

What You'll Do: 

Renewal Process & Execution

• Own and drive the operational function of the renewals process in collaboration with sales teams to meet company objectives
• Develop and optimize renewal playbooks to maximize revenue retention
• Assist with complex renewal case management and subscription reconciliation
• Support month-end close processes and churn exception requests

Data & Systems Management

• Implement and maintain renewal data quality processes and systems
• Drive high CRM data quality through system solutions and end-user training
• Oversee data hygiene for renewal forecasts, subscription reconciliation, and closed-lost reviews
• Act as subject matter expert for renewal systems and tools

Analysis & Reporting

• Build and maintain comprehensive reports on key metrics (renewal revenue, bookings, retention rates, customer health)
• Identify opportunities for process automation and optimization to drive scalable growth

Cross-Functional Leadership

• Proactively collaborate with Renewal leaders to address customer requirements and remove roadblocks
• Lead initiatives with Strategy, Operations & Systems teams to champion process improvements

What You'll Bring:

• 3+ years of progressive Operations experience supporting Renewals preferably within an Enterprise SaaS organization
• Demonstrated track record of identifying process gaps & implementing scalable and effective solutions
• Ability to work independently while collaborating effectively with cross-functional teams to drive collaboration and results.
• Exceptional communication skills with the ability to present complex data to various stakeholders within the organization
• Experience handling data reconciliation and quality improvement initiatives
• Strong analytical and strategic thinking skills, with the ability to problem-solve effectively.
• Detail-oriented with excellent organizational and multitasking skills.
• Advanced knowledge of Salesforce and other enterprise SaaS tools
• A commitment to company values and fostering a positive, collaborative work culture.