Senior Operations Coordinator, Sales and Service

As an Senior Operations Coordinator you will support the Sales and Service Operations team in Israel, which is focused on driving sales, delivery and service growth through strategic initiatives, automation, best practices, standardisation and optimisation as well as data analysis and strategy building. You will play a key role in streamlining internal and external communications, collaborating with relevant teams and stakeholders to address growth challenges, and partnering with the team on projects that is beneficial to our customers and teams across the market.

• Providing day to day support for Sales, Delivery and Service and supporting teams
•  Facilitate continuous improvements by identifying and implementing process optimisations across our SSD teams
• Create, maintain and optimise operational dashboards and reports for field teams and leadership
• Collate key business analytics to support and guide local field teams
• Manage a weekly field update showcasing updates, process, system & product enhancements/changes
• Identify potential enhancements to our processes / tools that will facilitate growth.
• Collaborate with key stakeholders to keep up to date and accurate.
• Review and summarise weekly customer experience trends for key stakeholders’ revision and action
• Support various teams within the sales operations (order operations, fleet & allocation, inside sales and registration) umbrella with daily output specifically during peak sales & delivery volume
• Provide support to the business for key operational tasks when required
• Create business automation solutions to drive operational efficiencies·Manage key business projects end to end
• Manage customer communications platform logic to ensure automated communications are operating
•  Manage and execute system enhancement requests from key internal stake holders