At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.
Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
You’re a seasoned operator with a sharp analytical edge—comfortable not just navigating data, but interrogating it to uncover root causes, trends, and strategic opportunities. You thrive on complexity, able to extract clarity from noise, and translate member sentiment into meaningful operational insight. You’re adept at seeing around corners—using both data and intuition to anticipate needs, prevent issues, and design scalable solutions.
You’ve owned high-impact initiatives across multiple teams and know how to align cross-functional stakeholders behind a common goal. Whether working with product managers, data analysts, engineers, or member support agents, you connect the dots and push initiatives from idea to execution without waiting for permission.
You don’t wait for clarity—you create it. You’re comfortable working independently, owning significant areas of the business, and improving them through strategic, evidence-based decision-making. Your communication is clear, direct, and effective across all levels of the organisation—from the frontlines to the C-suite.
You’ll report to the Lead Operations Manager, Member Support, and will be trusted to take full ownership of critical operational domains. You’ll work closely with product teams, analysts, developers, and third parties to elevate how we support our members—building systems and processes that are not just efficient, but deeply member-centric.
As an Operations Manager, you’ll be:
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.
Tide is the leading provider of UK small business (SMEs) accounts and one of the fastest-growing fintechs in the UK. Tide is live in the UK and India with over 650,000 members in the UK and more than 350,000 in India.
Tide is transforming the small business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, many are live in India, and coming soon to Germany). Using advanced technology, all solutions are designed with SMEs in mind.
With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.
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