Senior Operations Manager

ABOUT THE ROLE 

You’re a seasoned operator with a sharp analytical edge—comfortable not just navigating data, but interrogating it to uncover root causes, trends, and strategic opportunities. You thrive on complexity, able to extract clarity from noise, and translate member sentiment into meaningful operational insight. You’re adept at seeing around corners—using both data and intuition to anticipate needs, prevent issues, and design scalable solutions.

You’ve owned high-impact initiatives across multiple teams and know how to align cross-functional stakeholders behind a common goal. Whether working with product managers, data analysts, engineers, or member support agents, you connect the dots and push initiatives from idea to execution without waiting for permission.

You don’t wait for clarity—you create it. You’re comfortable working independently, owning significant areas of the business, and improving them through strategic, evidence-based decision-making. Your communication is clear, direct, and effective across all levels of the organisation—from the frontlines to the C-suite.

You’ll report to the Lead Operations Manager, Member Support, and will be trusted to take full ownership of critical operational domains. You’ll work closely with product teams, analysts, developers, and third parties to elevate how we support our members—building systems and processes that are not just efficient, but deeply member-centric.

As an Operations Manager, you’ll be: 

• Driving the design and evolution of scalable, member-centric processes — clear, adaptable, and built for growth.
• Analysing performance data to define key metrics, uncover root causes, and turn insight into action.
• Leading cross-functional projects across teams and business units, ensuring alignment and execution.
• Partnering on strategic planning with the Lead Operations Manager, turning vision into operational reality.
• Managing day-to-day escalations with a strategic lens—spotting patterns and driving systemic fixes.

WHAT ARE WE LOOKING FOR 

• C1 or higher English proficiency—confident across written, verbal, and executive communication.
• 6+ years' experience in a fast-paced environment, with at least 3 in an operational leadership role (e.g. Operations Manager or Supervisor), driving excellence in consumer products or support.
• Highly organised and systematic, with proven ability to lead team members and deliver multiple initiatives in parallel.
• Comfortable working with data—proficient in Excel, SQL, and Looker.
• Analytically rigorous but action-oriented — you know when to dive deep, and when to decide and move.
• Relentlessly curious and resilient—you don’t stop at surface issues and are driven to find root causes and fix them.
• Thrive in ambiguity and complexity—especially in technical or evolving environments.
• Strong communicator—able to toggle between detailed problem-solving with technical teams and strategic updates for senior stakeholders.
• Hold a degree in STEM, Economics, or Finance; experience in consulting, banking, or other analytical roles is a strong plus.

WHAT YOU WILL GET IN RETURN 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical Leave
• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.