Senior Operations Specialist (Accounts Receivable), Leasing

4 Months ago • 4-8 Years • Operations

Job Summary

Job Description

As a Senior Operations Specialist (Accounts Receivable) in Tesla's Leasing department, you'll manage the day-to-day accounts receivable pipeline, ensuring timely payments from leasing companies. You'll collaborate with internal and external teams, monitor payment performance, identify and resolve issues, and improve processes through automation. Responsibilities include coordinating with account managers, escalating system problems, allocating payments, conducting regular meetings with leasing companies, overseeing invoicing, and preventing overdue payments. You'll also support the Operations Specialist team with tasks like pipeline management, order audits, invoicing, delivery authorizations, email updates, mailbox management, customer communication, and Tesla portal support. Cross-functional collaboration with various Tesla teams is crucial. This role requires excellent customer service, problem-solving, and communication skills, along with proficiency in MS Office, specifically Excel. A good understanding of the leasing industry is advantageous.
Must have:
  • Manage accounts receivable pipeline
  • Ensure timely payments
  • Collaborate with internal/external teams
  • Improve processes through automation
  • Excellent customer service
  • Problem-solving skills
  • Proficiency in MS Office (Excel)
  • Understanding of leasing industry

Job Details

What to Expect

 As a Senior Operations Specialist (Accounts Receivable), Leasing you will be responsible for the day-to-day operations of our accounts receivable pipeline. You will focus on ensuring that we receive prompt payment from our Leasing Companies within their agreed payment terms.  A successful candidate will put customer satisfaction at the forefront of their priorities while maintaining and rethinking efficiencies within our daily operations.

What You’ll Do
  • Collaborate with external payments teams to ensure they receive all required documentation to process payments within their agreed terms.
  • Coordinate with Account Managers to monitor and report on account payment performance while providing insights on trends and potential payment issues.
  • Identify and promptly escalate system issues to the relevant teams or your Supervisor.
  • Ensure all unallocated payments are flagged with the Funding Team and allocated efficiently.
  • Hold regular Teams meetings with leasing companies to address any concerns.
  • Oversee invoicing automation to ensure final invoices are generated and shared with customers on time, before delivery.
  • Escalate any delays in funding packs being sent to leasing companies.
  • Ensure all vehicles are paid for within agreed terms, preventing any from remaining unpaid beyond 30 days.
  • Continuously improve processes with a focus on automation, simplification, and exceptional customer service.

On occasion support the Operations Specialist team with;

  • Conduct the daily pipeline management tasks including order accuracy audits, invoicing operations, delivery authorisations and automated email updates.
  • Maintain our B2B mailboxes for UK & Ireland.
  • Answer inbound communication coming from our leasing and corporate customers as well as brokers while meeting our response time SLAs.
  • Support with queries regarding Tesla For Business portal, Driver Management and Tesla App.
  • Ensure that all confirmed delivery appointments in the calendar are authorised by the leasing companies or brokers.
  • Work cross-functionally with Direct Operations, B2B Sales Team, Stores, Vehicle Collection Points, Funding Team, Payments and IT.
  • Educate Tesla colleagues from customer-facing departments about B2B orders, their rules of engagement and vehicle delivery requirements.
What You’ll Bring
  • Ability to effectively handle multiple priorities, organise workload, and meet deadlines.
  • Confident in learning and adapting to multiple technologies.
  • Positivity, enthusiasm and a passion towards the mission of Tesla.
  • Proven track record of consistently providing excellent customer service in a fast-paced environment.
  • Ability to thrive in a team-based environment and achieve common goals.
  • Great problem solving skills, and strong ability to take initiative and be proactive.
  • Good knowledge of MS Office, specifically MS Excel.
  • Able to communicate, read, and write effectively in the English language on all levels
  • Have the required language skills if required by our local markets
  • Previous experience or good understanding of the leasing industry advantageous.
  • Hold a valid UK driving licence for 2 or more years
  • Ability to travel from time to time to meet with leasing companies in person.

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