Senior Oracle EPM Support Consultant
Job Summary
Job Description
As a Senior Oracle EPM Support Consultant, you will manage a team of 5, overseeing their work schedules, approving vacations, and handling shift allowances and expenses. You will be responsible for maintaining and improving the quality of the team's performance, focusing on timely client responses, error-free work (in areas like mappings, security provision, and SOX control adherence), and prompt ticket resolution with thorough documentation. Your role also involves communicating with client management and users, providing coaching and mentoring, documenting processes, and attending client meetings to provide status updates and address inquiries. The job description emphasizes the importance of accuracy, responsiveness, and adherence to established protocols.
Must have:
- Manage and oversee a team of 5 employees.
- Maintain and improve team performance quality.
- Ensure prompt ticket assignment and resolution.
- Communicate effectively with clients and management.
- Provide coaching and mentoring to team members.
1 skill required
Job Details
- Manage team of 5 (work schedule, approve vacations, shift allowance/expenses, etc.)
- Oversee and maintain/improve quality of MS team's performance in the following areas:
- Timeliness in responding to client
- Goal : zero mistakes from the MS team (e.g. in mappings, provision of security, omissions, etc.)
- Goal : zero violation of SOX contols due to MS team oversight
- Ensure promptness in ticket assignment, resolution and closure with adequate documentation
- Communication with client management as well as users
- Coaching and Mentoring
- Documentation of processes
- Attend scheduled meetings with client management to provide status and respond to any queries
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