Senior Outreach Business Expert

WHAT MAKES US, US 

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! 

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading! 

WHY THIS ROLE IS IMPORTANT TO US  

We anticipate that you thrive in an agile environment and possess advanced teamwork skills. Your resourceful approach and commitment to completing tasks will be greatly valued. You should be comfortable working with some level of uncertainty and be focused on delivering on the team's commitments. At Simcorp, we promote a work environment that encourages creativity, inclusivity, and teamwork, placing importance on a positive attitude, a mindset for learning.  
 

WHAT YOU WILL BE RESPONSIBLE FOR

• Decides which business issues are outreach and which are product development responsibilities​
• Collaborates with product development to resolve business issues, change requests​
• Answers all business questions that are not standard​
• Hosts work sessions with third parties​
• Follows up with mapping discrepancies between AFT and internal to SimCorp​
• Responsible for individual party outreach as per assignment​
• Reaches out to third parties if additional information or collaboration is required, sends escalations to client​
• Owns internal follow-up-processes on topics and requirements addressed to SimCorp​
• Develops and maintains relationships with external parties, acting as the primary point of contact during the outreach process​
• Continuously identify opportunities to improve outreach process and documentation of best practices, with a focus on enhancing efficiency and the overall customer experience​
• Provides guidance to junior team members, acting as a multiplicator

WHAT WE VALUE  

Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest.  

• Understands the custodian and asset management companies in the client’s home market, their specifics and legal environment to a fair extent​
• Has experience with post trade processes until fund accounting starts​
• Understands what order executions, settlements and reconciliations are​
• Knows what a SWIFT messages are and their contents​
• Understands general interfacing challenges​
• Understands general testing processes and requirements in a project​
• Experience in onboarding within Asset Management / Asset Servicing industry (SimCorp Dimension or equivalent)​
• Expertise in data mapping topics​​
• Ability to work both self-directed and collaboratively within a team​
• Ability to effectively navigate in an environment with missing/incomplete information and manage discrepancies

BENEFITS  

Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid model. And opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.  

NEXT STEP 

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

For any questions you are welcome to contact Paweł Andrzejewski, Talent Acquisition Partner, at pawel.andrzejewski@simcorp.com. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.   

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

WHO WE ARE

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.   

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.  

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.  

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