Senior People Ops Coordinator at Electronic Arts in Hyderabad, Telangana, India | 3-4 Years Experience

Job Summary

Job Description

Electronic Arts is seeking a detail-oriented and proactive People Experience (HR) professional to support its Shared Services team in Hyderabad. This role involves administering global employee benefits programs, ensuring operational excellence, and delivering a high-quality employee experience. Key responsibilities include managing benefits administration, processing invoices, responding to employee queries via ServiceNow, supporting procurement-to-pay processes, and creating documentation. The ideal candidate will have a Master's degree in HR or a related field with 3-4 years of experience in HR operations or benefits administration, strong knowledge of global benefits, and proficiency in HR systems like Workday, Espresa, and ServiceNow, as well as Microsoft Excel and PowerPoint. Adaptability to working in shifts is also required.

Must have:

Master's degree in HR or related field
3-4 years HR operations/benefits administration experience
Strong understanding of global benefits
Experience with HR systems (Workday, Espresa, ServiceNow)
Proficiency in Excel and PowerPoint
Excellent communication and organizational skills
Adaptable to working in shifts

Good to have:

Experience with global HRIS platforms
Exposure to process documentation
Ability to work independently

8 skills required

8 skills required for this role

Add these skills to join the top 1% applicants for this job

ms-office

communication

excel

game-texts

hr-operations

hris-human-resource-information-systems

microsoft-excel

accounting

Job Details

General Information

Locations: Hyderabad, Telangana, India

Role ID

209815

Worker Type

Regular Employee

Studio/Department

People Experience & Workplaces

Work Model

Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Job Summary

We are looking for an detail-oriented and proactive People Experience (HR) professional support our Shared Services team from our Hyderabad office. This role will be responsible for administering a wide range of global employee benefits programs, ensuring operational excellence, and delivering a high-quality employee experience.

Key Responsibilities

Administer and be a Subject Matter Expert (SME) in global benefits administration.
Manage benefits-related audits and ensure compliance with internal policies.
Handle benefits invoice processing across multiple global locations.
Provide timely and accurate responses to employee and manager queries via ServiceNow.
Possess foundational accounting knowledge to support procurement-to-pay processes, and develop insightful reports and dashboards.
Escalate complex or out-of-scope queries to Centers of Excellence (COEs) as needed.
Support the transition and resolution of Tier 1 queries.
Create and maintain clear documentation, process maps, and training materials for benefits processes.
Collaborate with vendors and internal partners to ensure seamless service delivery.
Maintain high standards of data accuracy and confidentiality.
Adaptable to working in shifts and open to aligning with business needs and operational requirements.

Qualifications

Master’s degree in human resources, business administration, or a related field.
3-4 years of experience in HR operations or benefits administration, preferably in a global environment.
Strong understanding of global benefits programs and compliance requirements.
Experience working with HR systems and ticketing tools (Workday, Espresa and ServiceNow).
Proficiency in Microsoft Excel and PowerPoint.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.

Preferred Skills

Experience with global HRIS platforms like Workday and ServiceNow.
Exposure to process documentation and continuous improvement initiatives.
Ability to work independently and manage multiple priorities in a fast-paced environment.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.