Senior Process Automation Program Manager

Position Overview

The Senior Process Automation Program Manager is responsible for driving the global process automation strategy from idea intake through delivery.
This includes owning the full automation intake process, prioritizing Jira development work with the Intelligent Process Automation (IPA), AI, and Product teams, tracking business value from initiatives, and ensuring all automation projects are implemented effectively.

This role requires strong hands-on skills in program management, business case development, Jira backlog grooming and prioritization, and stakeholder coordination across business, technology, and finance teams.

Core Responsibilities

• Automation Roadmap Execution: Manage the end-to-end lifecycle of process automation initiatives, including intake, prioritization, design, build, testing, and post-launch tracking.
• Jira Story Prioritization: Actively manage the IPA & AI development backlog, work directly with the IPA, AI, and Product teams to prioritize Jira stories based on business value, technical feasibility, and resource availability.
• Cross-Functional Collaboration: Work daily with Product Managers, Business Process Owners, IPA Developers, Finance, and Data Science teams to ensure alignment on goals, requirements, and timelines.
• Business Case Development: Lead the creation of automation business cases, including ROI calculations, savings/efficiency validation, and value tracking after implementation.
• Governance: Own and facilitate the Automation Steering Committee meetings, ensuring clear reporting of project statuses, risks, impediments, and next steps.
• Metrics and Reporting: Track and publish key automation metrics (savings achieved, cycle time improvements, defect reductions) via Workboard, Kibana, and Confluence.
• Citizen Developer Program Support: Promote, manage, and track the Citizen Developer program to foster additional desktop automation solutions.
• Process Standards: Ensure all automation projects follow established frameworks (Agile, DevOps, TQM, KCS) and are fully documented in Confluence.
• Vendor Coordination: Engage with external technology partners (such as UiPath) as needed to support automation efforts.

Required Skills and Experience

• Bachelor’s degree required; MBA or Engineering Degree preferred.
• 10+ years of combined experience in Product Management, Program Management, or Automation Program Leadership.
• Hands-on experience managing Jira backlogs, writing and grooming user stories, and driving prioritization with technical and business teams.
• Strong financial acumen: proven ability to develop and validate business cases.
• Strong project management skills; able to run meetings, drive decisions, and track commitments across cross-functional teams.
• Experience working in Agile environments and applying Agile practices.
• Excellent communication skills for reporting to leadership and working across business and technology teams.
• Strong skills in Confluence, Jira, and reporting tools like Workboard, Kibana, or similar.

Preferred Qualifications

• Certifications in PMI, Agile, RPA, or Six Sigma.
• Experience in SaaS, Healthcare, or Supply Chain industries.
• Familiarity with Automation tools and Citizen Developer programs.

GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.

GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.