Senior Product Manager

Job Type

Full-time

Description

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Birdeye is a leading platform that empowers businesses with tools to manage and improve their online reputation, social presence & engagement, customer experience, and growth. We provide innovative solutions that enable businesses to connect with their customers, gather insights, and drive sustainable growth.

We seek a Senior Product Manager to join our dynamic Product team. This role is critical in driving our product strategy, focusing on creating a platform that would connect companies with local customers through search, discovery, engagement and conversion. The ideal candidate will possess a strong blend of strategic thinking, analytical skills, user-centric product development with experience in a high-growth SaaS or B2B company having customers in the US. Experience in managing a Listings or a SEO product will be preferred

What You'll do?

Birdeye is a leading platform that empowers businesses with tools to manage and improve their online reputation, social presence & engagement, customer experience, and growth. We provide innovative AI-driven solutions that enable businesses to connect with their customers, gather insights, and drive sustainable growth.

We seek a Senior Product Manager to lead our AI Chatbot initiatives. This role is pivotal in leveraging advanced AI technologies, including Generative AI (GenAI) and custom Large Language Models (LLMs), to create a state-of-the-art chatbot experience. The ideal candidate will have a strong blend of strategic thinking, analytical skills, and a deep understanding of AI- centric product development. This role will focus on integrating the latest AI models and technologies to enhance user engagement, deliver exceptional customer experiences, and drive business growth.

• Product Strategy: Develop and execute a comprehensive product strategy that aligns with Birdeye’s growth objectives.
• Roadmap Development: Define and manage the product roadmap, prioritizing features and initiatives based on business impact and data analysis.
• AI Integration: Collaborate with data scientists and engineers to integrate cutting-edge AI technologies, including Generative AI models and custom LLMs, into the chatbot, enhancing its capabilities and performance.
• Cross-Functional Collaboration: Work closely with engineering, design, marketing, and sales teams to ensure seamless product development and launch.
• Data analysis: Conduct user research and leverage data analytics to gain insights into user behavior and preferences.
• Experimentation: Design and run A/B tests and other experiments to validate hypotheses and optimize chatbot performance.
• Market Analysis: Stay informed about industry trends, competitive landscape, and emerging technologies to inform product decisions.
• Metrics and Reporting: Define key performance indicators (KPIs) and regularly report on product performance, making data-driven recommendations for improvement.
• Data Review: Review and provide feedback on annotated data to ensure the quality and accuracy of AI model training datasets.