Join our team...

Join our team at GoDaddy, the largest services platform for entrepreneurs worldwide. We empower over 21 million customers globally by providing essential tools and assistance to help them thrive online.

Be a part of an innovative company at the forefront of AI technology in customer support.

We are seeking a visionary Senior Product Manager to lead the development of our Messaging platform. This role requires a strategic thinker with a passion for innovation and a deep understanding of Messaging platforms [Amazon Connect / Salesforce Messaging Cloud]. You will be at the forefront of transforming our digital care offerings, specifically connecting our Messaging Platform, CRM and Generative AI Agent Assist product suite.

We're looking for a product manager who loves working on cutting-edge AI technology, obsessed with finding creative solutions to business and customer problems using design thinking, and partnering with GoDaddy's award-winning 24/7 Care team.

Our team is a welcoming place for all people. Join a supportive working environment where diversity is valued to achieve your best work!

What you'll get to do…

• Strategic Vision & Roadmap Development: Envision, strategize, and execute the roadmap for our Generative AI Support Agent Assist product, aligning with broader Digital Care objectives. Rethink customer interaction paradigms in the age of AI to enhance user engagement and satisfaction.
• Customer-Centric Innovation: Collaborate closely with the Customer Care team to identify pain points and opportunities for improvement. Develop a comprehensive vision and strategy to address these challenges through innovative AI solutions.
• Product Development & Experimentation: Define and refine product requirements, conceptualizing and testing ideas to create transformative customer experiences. Formulate hypotheses and conduct experiments to optimize both customer experience and business outcomes.
• Agile Leadership: Lead the scrum team with clear, actionable requirements and planning artifacts. Guide work prioritization and resource alignment, including coordination with third-party partners, to ensure timely and successful product delivery.
• Cross-Functional Collaboration & Communication: Partner with internal teams and stakeholders to communicate and evangelize the product vision, strategic plans, and achieved business results. Foster a culture of collaboration and innovation across the organization.
• Market Analysis & Competitive Intelligence: Stay abreast of industry trends, competitive landscape, and emerging technologies in the AI domain. Use insights to inform product strategy and maintain a competitive edge.

Your experience should include…

• 8+ years experience as a Product manager, developing and launching digital products in a fast-paced environment. Strong understanding of Messaging, CRM technologies, Call centre, Chatbots etc.
• Proven success in being responsible for the product roadmap of significant customer-facing features and releasing via the formation of hypotheses and experimentation.
• Proficient in Agile methodologies and has experience driving Agile product development.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, assess outcomes, and challenge conventional wisdom.
• Passion for understanding customer needs, pairing with data, and great design to solve problems elegantly.

You might also have…

• Experience developing products for support center.
• Software engineering background.

We've got your back...

We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups. Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.