Senior Product Manager – Platform Team
Job Summary
Job Description
Level AI is seeking a Senior Product Manager for its Platform Team to drive the evolution of core platform components. This role is crucial for building next-generation scalable platform capabilities that power AI services and ensure product stability at an enterprise scale. The Senior Product Manager will define and execute the platform vision, act as a liaison between engineering and product teams, and scale platform services for large-scale AI workloads. Responsibilities include establishing performance metrics, gathering and prioritizing requirements from stakeholders, and managing the product backlog within agile frameworks.
Must have:
- Bachelor's degree in Engineering, MIS, or related technical field
- 4+ years of product management experience
- Proven ability to work cross-functionally
- Excellent written and verbal communication skills
Good to have:
- MBA with 2+ years of product management experience post MBA
- Experience building platform capabilities for AI/ML workflows
- Experience with distributed teams across time zones
- Experience in Contact Center, Customer Experience, or SaaS domain
Perks:
- Competitive salary and equity package
- Standard startup perks
- Opportunity to create real impact in a high-growth AI company
- Work with a world-class team
3 skills required
Job Details
Location: Noida, Hybrid
Team: Platform
Type: Full-time
Level AI, founded in 2019 and backed by top-tier investors, is a fast-growing Series C startup headquartered in Mountain View, California. Our AI-native customer experience platform leverages cutting-edge technologies including Large Language Models to extract actionable insights from every customer interaction. This intelligence fuels deeper visibility, faster resolutions, and more personalized customer experiences.Our platform is at the heart of everything we do — it’s how AI services are delivered and user experiences are made scalable and secure. We are looking for a Senior Product Manager to join the Platform team and drive the evolution of the underlying systems that power Level AI’s product suite.You will be responsible for building the next generation of scalable platform capabilities. This is a mission-critical role for someone passionate about enabling internal teams and ensuring product stability at enterprise scale.
What You Will Do
- Define and drive the vision, roadmap, and execution of core platform components
- Serve as the bridge between infrastructure/engineering teams and product/application teams to ensure seamless delivery of AI-powered experiences.
- Partner with Engineering and Data teams to scale platform services that power large-scale AI workloadsEstablish metrics and dashboards to monitor platform performance, usage, and health.
- Gather and prioritize requirements from internal stakeholders (PMs, ML engineers, data teams, and support) and customers and translate them into actionable user stories.
- Act as the product owner in agile rituals, managing the backlog and ensuring smooth sprint planning and execution.
What We’re Looking For
- Must have: Bachelor’s degree in Engineering, MIS, or a related technical field
- 4+ years of product management experienceProven ability to work cross-functionally with engineering, design, customer facing teams and other product managers
- Excellent written and verbal communication skills.
- Preferred by not necessary:MBA with at least 2+ years of product management experience post MBA
- Experience of building platform capabilities that support AI/ML workflows, data-intensive applications and enterprise SaaS products
- Experience working with distributed teams across time zones
- Previous work in the Contact Center, Customer Experience, or SaaS domain
Why Join Us?
- Join a rocket ship startup with a product-first mindset and one of the most adaptive AI platforms in the CX industry.
- Work with a mission-driven, world-class team of engineers, designers, and product leaders from Amazon, Google, Facebook, and Uber.
- Help build and shape the infrastructure that powers transformative AI products for some of the largest brands in the world.
CompensationWe offer a competitive salary and equity package, standard startup perks, and the opportunity to create real impact in a high-growth AI company.
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