Senior Product Manager, Retention & Renewals
Job Summary
Job Description
- Product Management
- Customer Engagement
- Subscription Models
- SQL Proficiency
- Community Building
- Mobile/Web Apps
- A/B Testing
- User Research
- Startup Environment
- Growth Opportunities
6 skills required
Job Details
What You’ll Do:
- Create and execute comprehensive strategies to improve user retention and increase subscription renewals for our Inkitt, Galatea, and GalateaTV products
- Develop targeted initiatives to retain paying subscribers, optimizing our subscription renewal process and our subscription models to maximize customer lifetime value
- Utilize data-driven insights to understand user behavior, identify churn risks, and implement strategies to boost engagement and reduce attrition
- With a deep understanding of our users’ needs, wishes, and problems, you will work closely with our VP of Product to build a long term roadmap and champion our customers’ needs at all times
- Oversee every step of the product lifecycle, including ideation, strategic planning, tactical initiatives, vision, strategy, roadmap, development, and distribution
- Define metrics and make product and strategic decisions based on A/B testing, experimentation, and user research
- Analyze & report product data from users, stakeholders, and other teams to shape requirements, features, and end products
- Collaborate with key stakeholders across product, engineering, design, analytics, marketing, and more
What You'll Bring:
- 5+ years in product management roles, with a proven track record of managing complex product lifecycles from ideation to launch, with experience in an early-stage startup environment
- Experience in customer engagement and community building
- Proficiency in SQL and solid understanding of KPIs related to retention, renewals, and user engagement
- Experience in managing the product lifecycle for mobile and web applications within the B2C space
- Startup Hungry: You are proactive; able to thrive in a fast-paced evolving work environment
- Think out of the box: You have experience with identifying various business problems or product flaws by coming up with creative solutions.
- Passion for creating and designing useful innovative products
- Empathy: Deeply understand our readers, writers, engineers, designers, business stakeholders
- Location: Onsite in San Francisco, CA
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About The Company
We believe every author should have an equal opportunity to succeed. Therefore, our mission is to discover hidden talents and turn them into globally successful authors.
Inkitt is a pioneer at the forefront of Data Driven Publishing. Using an analytic and objective approach, we’ve discovered hundreds of talented authors around the world with over 50% of our published authors achieving $100,000+ in sales. We have forever changed the traditional publishing model by inventing an algorithm which analyzes users' reading behavior to identify hits, in turn removing subjectivity from the equation. This gives Inkitt the unique ability to discover hidden talents that might otherwise have gone unnoticed.
Hits that are identified by our algorithm, are then licensed to and distributed on our Galatea app where we systematically generate blockbusters by A/B testing the content of our stories. This process is our own unique creation, and something which has never before been done in the entertainment industry.
At present, we are an international team of 85 passionate and dedicated inventors and entrepreneurs and we are growing quickly. We are proud that our mission has persuaded early investors in Google and Spotify to back us, as well as attracted talents from Netflix, Activision Blizzard, DeliveryHero, Babbel, and N26 to join us.
We invent new solutions to problems we encounter, as opposed to simply iterating upon existing solutions.
Join us to build the Disney of the 21st Century!
FT1000: #8 Fastest-Growing Company in Europe 2023
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