Senior Program Manager

ROLE SUMMARY:

We are seeking a highly experienced and strategic Senior Program Manager to lead complex, cross-functional initiatives with a strong focus on investment planning, business case development, and change management within the Sales and Account Management Division. 
This role demands a blend of program leadership, financial acumen, and a deep understanding of sales processes and methodologies in a data financial services organization. 

This role will require engagement with senior leadership, cross-functional and key stakeholders globally, across multiple areas to ensure the strategic objectives are achieved. 

MAJOR RESPONSIBILITIES:

·       Lead a portfolio of programs, ensuring alignment with strategic priorities and measurable business outcomes. 

·       Responsible for bringing alignment and identify interdependencies across Group. 

·       Responsible for Clarity updates and making sure all milestones and KPI’s are up to date against set timeframes and budgets. 

·       Manage and engage with 30+ stakeholders, including senior business sponsors and cross-functional leaders. 

·       Drive full-cycle investment planning, including CAPEX and OPEX budgeting, spend tracking in Clarity PM tools, prioritization, and financial and Portfolio Board reporting. 

·       Maintain strict oversight of budgets, spending controls, and resource allocations, ensuring adherence to financial governance. 

·       Develop, refine, and lead business cases from initiation through POC to implementation, ensuring financial viability and alignment with strategic goals. 

·       Lead change management initiatives within the sales organization, driving adoption and minimizing disruptions.

·       Understand core sales organization functions such as Account Management, Customer Success Management, and Specialist Sales.  

·       Collaborate with Finance, Sales, and Operations to ensure accurate financial forecasting, benefit tracking and reporting. 

·       Represent SAM in the Voice of The Customer programme design and execution. 

·       Prepare and deliver strategic updates to C-Level executives. 

·       Lead and mentor teams; manage performance directly or in a matrixed environment. 

Key Relationships:

·       SAM Senior Leadership, Customer Operations, Engineering Team, Architecture Team, Finance Business Partners, Transformation Office, PM Business owners and key stakeholders. 

Required Qualification:

·       5+ years of program management experience in a complex, matrixed, and fast-paced organization.

·       Proven experience leading portfolio of programs with 30+ stakeholders, including business sponsors and executives. 

·       PMP certification required; Agile/SAFe certification is an advantage. 

·       Strong financial background with demonstrated ability to manage budgets, cost controls, and financial risk. 

·       In-depth experience in CAPEX/OPEX investment planning, spend oversight, and cost-benefit analysis. 

·       Proven success in building and managing business cases with measurable outcomes. 

·       Experience driving change management within sales organizations. 

·       Solid understanding of sales operations, methodologies, roles, and customer-centric strategies. 

·       Knowledge of data financial services products and solutions. 

·       Experience leading direct or matrixed teams and influencing at all levels. 

·       Exceptional written and verbal communication skills, with comfort in executive and board-level presentations. 

·       Proficiency in project and financial tools such as Clarity, Asana, Excel, Power Point, Power BI, and Smartsheet. 

·       Experience in a regulated industry or large-scale digital transformation environment. 

·       Familiarity with enterprise architecture, go-to-market strategy, or IT investment governance. 

Education / Certificates:

·       MBA/Masters required

·       Professional certification such as PMP from the Project Management Institute - required

YOU RECEIVE:

·       Development: e-learning platform, a range of workshops and international projects

·       Onboarding: structured training and buddy support

·       Information: access to real-time economic data

·       Diversity: global colleagues and stakeholders with a very diverse and supportive culture.  

·       Charity: 2 additional days off for voluntary jobs

·       Activities: sport teams and social events to join

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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