Senior Project Manager

1 Month ago • 6-8 Years • Project Management

Job Summary

Job Description

As a Project Manager, you will be a creative and strategic thinker responsible for understanding client brands, businesses, and customers. You will work with multidisciplinary teams to deliver digital experiences that improve customer lives and exceed client goals. Your role involves proactive communication of project statuses, issues, and opportunities to clients. You will adeptly manage project teams, tracking scope, schedule, staffing, and budget for medium to large-sized projects. You have a passion for digital project delivery and desire to work with globally admired brands. Responsibilities include managing client relations by acting as the primary contact, understanding client goals and competition, informing clients on driving project success, and delivering solutions professionally. You will also ensure project excellence by supporting solution development, aligning teams with client objectives, creating project plans with budgets, executing plans, managing scope, participating in meetings, coordinating deliverables, guiding teams on risks, creating articulate client material storylines, defining and monitoring quality standards, managing project communication, documenting issues and changes, developing status reports, and fostering a positive, team-oriented environment.
Must have:
  • Manage client relations and communication
  • Ensure project excellence and delivery
  • Manage project scope, schedule, and budget
  • Develop and execute project plans
  • Communicate project status and risks
  • Lead and motivate project teams
  • 6-8 years experience in digital project management
  • Proficiency in office productivity tools
  • Experience with collaboration and issue tracking tools
  • Strong understanding of project management principles
Good to have:
  • Experience with site builds, e-commerce, email marketing
  • Experience with micro-sites and maintenance projects
  • Knowledge of how to manage scope, schedule, budget
  • Ability to organize activities with attention to detail
  • Excellent communication and presentation skills
  • Strong leadership and decision-making skills
  • Solutions-oriented mindset and ability to lead by example
  • Ability to stay focused on goals under pressure
Perks:
  • Global maternity and parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, and personal/sick days
  • Access to online services for families and new parents
  • Early Dismissal Fridays
  • 12 Affinity Groups
  • Internal learning and development programs
  • Enterprise-wide employee discounts

Job Details

As a Project Manager, you are a creative and strategic thinker who loves learning everything there is to know about a client’s brand, business, and customer. You have experience working with multidisciplinary teams, and you know what it takes to deliver a digital experience that can improve the lives of customers and surpasses the goals of clients. Both the client services and project delivery worlds are successfully navigated by your proactive communication of project statuses, issues, and opportunities to clients. You adeptly manage the project team tracking scope, schedule, staffing, and budget on medium to large sized projects. You have a passion for digital project delivery and want to work with globally admired brands.


You will:

  • Manage Client Relations by...
    • Act as primary contact of communicating needs between the client, team, and vendors.
    • Understand your client’s short and long-term goals, as well as their competition. -
    • Inform clients how to drive project success.
    • Deliver solutions to drive consensus for problems in a professional and timely manner.
  • Ensure Project Excellence by...
    • Support developing solutions to drive client business.
    • Maintain a unique perspective of a common goal to increase knowledge, communication, and awareness between team members and the client.
    • Align the team to project goals by sharing client insights and objectives.
    • Create solid project plans with top-down and bottom-up budgets to support clients’ interests.
    • Execute project plans according to established procedures, channels, and expectations.
    • Manage and maintain project scopes and communicate status of scope to team.
    • Participate in both client and internal meetings.
    • Coordinate project deliverables and guide the team on potential risks.
    • Create an articulate storyline of all client materials.
    • Define, negotiate, communicate, implement and monitor quality standards on all project deliverables.
    • Manage project communication and document issues and changes that affect the project.
    • Develop status reports and work with capability project leaders to ensure all resources.
    • Create a positive, team-oriented environment that promotes award-winning work.
    • Forecast, track, and manage project budgets and revenue, POs, and invoices.-Identify, analyze, prioritize, mitigate, and communicate project risks.

You have:

  • 6-8 years experience managing a variety of digital project types; site builds, e-commerce, email + marketing campaigns, micro-sites, and maintenance.
  • Experience with office productivity tools such as Excels, Word, Smarsheets and Keynote.
  • Experience with collaboration and issue tracking tools such as Box, G-Suite, Asana, Airtable, Forecast, Slack, JIRA, and Confluence.
  • Strong understanding of how to manage and control project scope, schedule, budget and resource management / reporting and change management, project roadmap development, and revenue forecasting.
  • Basic knowledge of Project Management principles, methods, and techniques.
  • Experience managing teams and conversations with clients around scope, schedule, and budget as well as roadmaps, objectives, and strategies.
  • The ability to tactically organize and structure activities, paying particular attention to detail.
  • Excellent communication skills and are responsive to feedback.
  • Strong leadership and decision-making skills to facilitate effective task and resource management.
  • Demonstrated communication, presentation, management, facilitation, and negotiation skills.
  • A solutions-oriented mindset with the ability to lead by example.
  • The ability to stay focused on driving goals, even in high-pressure situations.

What we offer:

  • Global maternity and parental leave
  • Competitive benefits packages 
  • Vacation, compassionate leave, and personal/sick days
  • Access to online services for families and new parents 
  • Early Dismissal Friday's (off at 3:00 PM local time every Friday)
  • 12 Affinity Groups 
  • Internal learning and development programs 
  • Enterprise-wide employee discounts 

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week. 

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx 

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About The Company

Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients.


We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.


We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

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