Senior Project Manager

13 Hours ago • 6 Years + • $90 PA - $100 PA

Job Summary

Job Description

As a Senior Project Manager, you will collaborate with creative, development, and product teams to streamline the buyflow and user journey. You will create detailed customer messaging. This role requires close collaboration with internal teams and key collaborators. The ideal candidate is adaptable, detail-oriented, and capable of strategic planning. This is a contract role until the end of November 2025.
Must have:
  • 6+ years managing various digital projects
  • Experience in eCommerce website development and management
  • Understanding of user journey mapping and customer experience
  • Proficiency with office productivity tools
  • A proven track record of digital innovation
Good to have:
  • Experience with collaboration and issue tracking tools
  • Strong understanding of project management principles
  • Experience managing teams and client conversations
  • Practical experience working with engineering teams
  • A solid foundation developing business requirements

Job Details

The Senior Digital Project Manager on the Critical Mass team collaborates closely with our client to create applications and experiences that drive one of the world’s most trafficked websites.  We help our client connect with consumers globally through mobile, digital, and in-store experiences. This team ensures that branding and human-centered design are consistent across all digital touchpoints, maintaining engaging and on-brand experiences. 

As a Senior Project Manager, you will partner with the creative, development, product, and other partner teams to streamline the buyflow and user journey while creating detailed customer messaging.  Preparation is key prior to any client review and your attention to detail and organization will ensure your successful execution. This role requires close collaboration with internal teams and key collaborators. The ideal candidate is adaptable, detail-oriented, and capable of strategic planning. 

 ** This is a contract role until the end of November 2025


 You Are: 

  • A self-starter who is self-motivated and self-sufficient
  • Dedicated to excellence with exceptional attention to detail
  • An excellent communicator, both written and verbal, with strong interpersonal and presentation skills
  • Adaptable and able to handle rapid change and ambiguity
  • Skilled at managing complex programs in fast-paced and dynamic environments
  • Capable of quickly organizing information and summarizing it succinctly
  • Proficient with end-to-end web and app technologies 
  • Comfortable working under tight deadlines 

You Have: 

  • 6+ years of experience managing various digital projects; site builds, e-commerce, UX/UI, websites, microsites, landing pages and maintenance
  • Proven experience in eCommerce website development and management
  • Strong understanding of user journey mapping and customer experience optimization
  • Proficiency with office productivity tools such as Keynote, Pages, Numbers and/or Excel, Word, MS Project, Visio, and PowerPoint
  • A proven track record of digital innovation and multi-channel delivery 
  • Experience with collaboration and issue tracking tools like Box, JIRA, and Confluence
  • Strong understanding of project management principles, methods, and techniques, including scope, schedule, budget, resource management, reporting, change management, project roadmap development, and revenue forecasting
  • Experience managing teams and client conversations regarding scope, schedule, budget, roadmaps, objectives, and strategies
  • Practical experience working with engineering teams, understanding their needs and translating those needs to the rest of the team
  • A solid foundation developing business requirements documentation 

 

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About The Company

Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients.


We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.


We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

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