Senior Project Manager - Implementation (m/f/d)
Job Summary
Job Description
- Project Management
- Customer Interaction
- Life Sciences
- Consulting Experience
- Pharmaceuticals
- Life Sciences Tools
- Operations Expertise
- Service Operations
3 skills required
Job Details
Responsibilities
- Lead the project implementation and onboarding process with a commitment to putting our customers at the heart of all actions, guiding each phase to align with project goals, meet timelines, and deliver an outstanding experience that drives meaningful change and value.
- Partner with customer stakeholders to assess and optimize infrastructure – network, hardware, and other prerequisites – to ensure readiness for a smooth and successful XR deployment.
- Conduct comprehensive training, both remotely and onsite, empowering customer teams with the knowledge and skills to utilize our XR solutions autonomously, establishing a foundation for long-term success and sustainable value generation.
- Track and evaluate solution performance by closely monitoring usage, gathering customer feedback, and continually identifying improvements to reinforce operational efficiency and deployment effectiveness.
- Contribute to the strategic refinement of our implementation service by developing best practices, creating adaptable frameworks, and advancing delivery methods. With a focus on continuous improvement, you will amplify the effectiveness of each deployment and help shape the future of this mission-critical service.
Qualifications
- Advanced degree, preferably an MBA or a master's degree in a relevant field.
- 4+ years of post-graduate work experience, with a proven track record of professional achievement and impact.
- Experience at the Associate or Consultant level or higher in the consulting industry, preferably at a tier-one consulting firm.
- Exceptional project management and customer interaction skills, with a proven ability to oversee projects and drive them to successful completion
- Highly self-motivated, with a strong focus on customer satisfaction and a customer-first mindset.
- Expertise in the Life Sciences sector, with a strong emphasis on Pharmaceuticals or Life Sciences Instruments/Tools; experience in operations or service operations is a significant advantage.
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About The Company
realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) software solutions, focusing on the life sciences, analytical, diagnostics and medical, pharmaceutical, chemical and processing industries.
realworld one’s customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, Leica Microsystems, and Tecan among many others.
With its comprehensive scientific and industry expertise, realworld one has developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production.
At present, the company employs more than 300 people at its headquarters in Freiburg im Breisgau (Germany) and at other locations in Berlin (Germany), San Diego (USA), Austin (USA), Bangalore (India), and Guangzhou (China).
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