Senior Quality Assurance Specialist

A Senior QA reports to a QA Lead. Works closely with the QA lead, QA Subject Matter Experts, other QA members, project managers, designers, and developers to ensure QA standards and client satisfaction are delivered throughout the account. A Senior QA brings analytical thinking and support to the team, and QA leads on many tasks.

You will:

• Responsible for performing any of the QA tasks with barely any guidance
• Plan, conducted, and technically directed projects or major phases of significant projects
• Responsible for analyzing and understanding requirements and design specifications to ensure a quality process
• Responsible for attending, lea,d and/or organizing meetings on behalf of the team
• Responsible for promoting and evaluating QA values and principles for the QA team, everyone in the company, and our clients.
• Support QA lead to work and motivate other team members in a team-oriented and collaborative environment with technical and non-technical team members.
• Responsible for communicating test results, issues, and risks to project team members, project managers, and QA management through the different channels
• Responsible for promoting effective communication, participation, and involvement amongst QA members.
• Responsible for test data identification
• Creating and maintaining comprehensive test plans
• Writing and maintaining test cases/scripts following high-quality standards
• Create traceability matrix documents based on project requirements
• Create checklist documentation based on project requirements
• Performing functional and non-functional testing
• Effectively communicating statuses
• Develop test design documents to cover requirements
• Plan and schedule test activities to ensure quality
• Apply industry-standard testing methodology, strategies, and industry best practices
• Create defect tickets and track issues to resolution and risk analysis of said issues
• Report creation and related metrics at different levels
• Overseeing, delegating, and coordinating work to other QA Associates and apprentices, as needed.
• Development of junior staff members
• Creating and executing regression tests based on design specifications and requirements
• Conducting research into new technologies, including tools, components, and frameworks related to QA
• Support QA Lead in QA estimations.
• Responsible for identifying with the QA lead areas where automation tools can be applied for the benefit of the project
• Identify and raise risks
• Support the QA lead in onboarding, coaching, and mentoring activities.

You have:

• English Proficiency (B2+ reading, writing, and conversation)
• 5+ years of experience in software quality assurance (Web development experience is a plus)
• Expertise in reviewing HTML and inline CSS code
• Proofreading/copy editing experience
• Knowledge of Agile Methodologies for software development
• Experience working with local and offshore teams
• Experience in task management and defect tracking tools like Jira and/or similar
• Proficiency in key hardware and software, including iOS and Android mobile devices, Mac and Windows desktop platforms, MS Office, Adobe Acrobat, Jira and content management systems
• Experience testing marketing emails for content, functionality, and rendering a plus
• Experience with scripting/automation (e.g., Selenium) is a plus
• Bachelor’s degree in software engineering or related field or equivalent work experience

What We Offer:

• Prepaid Medical Assistance for COP 300,000
• Vacations: 3 additional days of vacation to the 15 legal days, subject to the applicable policies in the company
• On your birthday: Half a day for you to celebrate and a birthday bonus
• You can choose a day off between Christmas or New Year
• You will have three personal days, which you can use for your matters, each calendar year
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to significantly impact our employees' lives, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass focuses on providing the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. To do so, we expect our team to work from an office 3 days a week.

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx