Senior Relationship Manager

1 Month ago • All levels

Job Summary

Job Description

The Senior Account Manager will engage with institutional clients, providing customer-centric service. Responsibilities include driving revenue, leading a team, and collaborating with cross-functional teams. This role involves handling client inquiries, fostering relationships, and providing support. The candidate should have strong financial markets and technical background. Trading knowledge is highly desirable. This position offers opportunities for advancement within the Account Management team.
Must have:
  • Exceptional communication skills in English and Mandarin.
  • Ability to quickly learn and adapt to new information.
  • Relentless attitude and critical thinking for problem solving.
  • Customer-centric mindset to provide unparalleled support.
  • Problem-solving attitude for resolving customer issues.
  • Adaptability and teamwork in a dynamic environment.
  • Proactiveness and task-oriented mindset.
  • Ability to provide weekend coverage.
Perks:
  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • Wellness and meal allowances
  • Comprehensive healthcare schemes for employees and dependants

Job Details

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
 

About the Opportunity

We are seeking a Senior Account Manager to join our team. The ideal candidate will have a strong financial markets and technical background, and proficiency in both English and Mandarin to liaise with external stakeholders and clients in the APAC region.
 
The primary responsibilities of this role include engaging with a variety of institutional clients and providing exceptional customer-centric service to clients, driving revenue through creative problem solving and proactive data-crunching, leading a team of juniors and collaborating with cross-functional teams. Trading knowledge is highly desirable for this position. This position provides an excellent opportunity to progress within the Account Management team in the future.
 

What You’ll Be Doing

  • Work closely with peers to support clients, leveraging your financial markets and technical expertise to proactively anticipate, determine and recommend solutions to meet clients' needs and/or resolving issues surrounding the platform and products we offer.
  • Proactively drive revenue from your clients by continually analysing and assessing client needs. Proactively identify upselling opportunities to expand product and service adoption.
  • Handle a high volume of client enquiries, coordinate and delegate accordingly. Serve as the primary point of contact, fostering trust and building long-term relationships. Understand client goals, challenges, and industries to tailor solutions that drive success.
  • Provide exceptional support to clients by ensuring timely responses and delivering accurate, valid, and comprehensive information.
  • Resolve time sensitive client service issues, including complex queries such as API, product, liquidity or account-related matters. All in an efficient and timely manner
  • Build strong relationships with our existing institutional clients and drive revenue through thorough understanding of our platform and the products and services we offer.
  • Work collaboratively across departments to troubleshoot client issues, take action on client feedback and resolve client pain-points.
  • Take responsibility for organising, taking meeting notes and following up with stakeholders.
  • Provide rotational weekend and holiday coverage as and when needed.

What We Look For In You

  • Exceptional Communication Skills: We seek individuals who can seamlessly navigate between written and verbal communication channels in both English and Mandarin, to liaise with external clients in the APAC region, adeptly handling high volumes of chats and phone calls while maintaining professionalism and clarity.
  • Ability to Learn Quickly: In order to keep abreast with the ever evolving landscape, you will need to rapidly absorb and assimilate new pieces of information. Whether this is product-driven, commercial awareness or a feature request, the ability to understand, evaluate and contextualise is paramount.
  • Relentless Attitude and Critical Thinking: The ability to understand the core of any issue and then tackle through to resolution, is critical in ensuring we deliver the optimal client experience.
  • Customer-Centric Mindset: The ideal candidate should possess a strong commitment to providing unparalleled support to our clients. This entails not only prompt responses but also a dedication to delivering accurate, valid, and comprehensive information to address their queries and concerns effectively.
  • Problem-Solving Attitude: We value individuals who thrive in resolving customer issues promptly and efficiently. From account-related inquiries to API concerns, you should demonstrate a knack for diagnosing problems, providing clear explanations, and implementing solutions effectively.
  • Adaptability and Teamwork: In a dynamic environment, adaptability and teamwork are key. We value candidates who can adapt to evolving processes and collaborate effectively with team members to deliver exceptional customer service consistently.
  • Proactiveness and minimum supervision are needed, as ownership of responsibilities and a task-oriented mindset are a must.
  • Able to work provide coverage on weekends at times but not exceeding 5 days/week.

Perks & Benefits 

  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • Wellness and meal allowances 
  • Comprehensive healthcare schemes for employees and dependants 
  • More that we love to tell you along the process!

Similar Jobs

Banyan Software - Website Project Manager

Banyan Software

United States (Remote)
1 Month ago
Ion - Site Reliability Engineer

Ion

Collecchio, Emilia-Romagna, Italy (Hybrid)
8 Months ago
Games 24x7 - Senior Product Manager

Games 24x7

Bengaluru, Karnataka, India (On-Site)
1 Month ago
disney - Senior Layout Artist

disney

London, England, United Kingdom (Hybrid)
2 Weeks ago
Philips - Principal Software Architect

Philips

Bengaluru, Karnataka, India (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Dream Games - Communication Manager

Dream Games

İstanbul, Türkiye (On-Site)
10 Months ago
WebFX - Jr. Copy Project Manager

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
8 Months ago
Evolution  - In Studio Game Presenter

Evolution

Atlantic City, New Jersey, United States (On-Site)
2 Months ago
brightmachines - Buyer

brightmachines

Guadalajara, Jalisco, Mexico (On-Site)
1 Month ago
Canonical - Graduate HR Generalist - APAC

Canonical

(Remote)
1 Month ago
extreme network - Senior/Staff Systems Software Engineer – Python, Go, C++, Networking

extreme network

Ontario, Canada (Hybrid)
2 Months ago
160over90 - Associate Manager, Event Production

160over90

St. Louis, Missouri, United States (On-Site)
1 Month ago
Stake logic - Technical Support Specialist

Stake logic

Birkirkara, Malta (On-Site)
5 Months ago
CyberArk - Full Stack Staff Software Engineer

CyberArk

United States (Hybrid)
1 Month ago
Wargaming - Lead Level Artist (World of Tanks)

Wargaming

Prague, Prague, Czechia (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Singapore

Interactive Brokers - Client Solutions Specialist

Interactive Brokers

Singapore (On-Site)
1 Month ago
Microsoft - Senior Strategic Account Executive, Public Sector

Microsoft

Singapore (On-Site)
1 Month ago
IGG - Unity Programmer Intern

IGG

Singapore (On-Site)
7 Months ago
PayPal - Manager, Global Entity Management

PayPal

Singapore (Hybrid)
2 Weeks ago
HoYoverse - Level Designer - Fresh Grad

HoYoverse

Singapore, Singapore (On-Site)
1 Month ago
Windranger Labs - Executive Assistant

Windranger Labs

Singapore (On-Site)
2 Months ago
luxsoft - Junior Implementation Consultant

luxsoft

Singapore (On-Site)
1 Month ago
bytedance - Global Monetization Product Counsel, Ads

bytedance

Singapore (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.

Singapore (On-Site)

San Francisco, California, United States (On-Site)

New York, United States (Hybrid)

São Paulo, Brazil (On-Site)

Budapest, Hungary (Hybrid)

San Jose, California, United States (Hybrid)

Austin, Texas, United States (Hybrid)

New York, United States (On-Site)

New York, United States (On-Site)

New York, United States (On-Site)

View All Jobs

Get notified when new jobs are added by OKX