Senior Researcher - Netflix Experiences

Netflix is one of the world’s leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Role

What’s next? Giving our members the opportunity to be immersed in some of the most beloved titles as they are brought to life in front of them at a Netflix House, an experiential entertainment venue. Or getting lost in Tudum.com - Netflix’s home of fandom which brings members joy by deepening their connections to their favorite shows and helping them discover what's next. Whatever the forum, our ultimate goal is to deliver a new way to experience Netflix and drive fandom by engaging with stories, characters, and talent, beyond the core Netflix experience. That’s where you come in. 

We’re looking for someone to join the Consumer Insights (CI) team to deeply understand consumers and help spotlight the path forward for the teams we partner with. The ideal candidate will be someone who enjoys collaboration, is comfortable working on evolving areas, and thrives in a zero-to-one environment. 

What you will do: 

• Identify & prioritize high-impact research opportunities

• Develop an insights program that will inform decision-making for multiple teams

• Personally execute end-to-end research on business problems which will require both generative and evaluative research to guide the way forward  

• Triangulate insights from a range of areas including quantitative and qualitative research, behavioral data, and third-party sources, and synthesize these to deliver a cohesive storyline that informs business decisions

• Partner with other Consumer Insights researchers to ensure you’re leveraging existing work alongside the creation of net new research

• Own the relationship with multidisciplinary teams and establish a trusted, consultative partnership

About you:

• You are a seasoned researcher with hands-on research experience in a product research environment and have partnered with multidisciplinary teams consisting of design, engineering, data science, editorial, and product managers

• You have a deep and broad toolkit and are able to execute end-to-end research independently without the need for an external agency’s assistance 

• You are curious, love learning, and are eager for new challenges

• You are discerning and know when and how to balance scrappiness with rigor 

• You are the first to roll up your sleeves when something needs to get done

• You read the Netflix culture memo and were energized

• You are an excellent collaborator and a self-starter

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $130,000 - $470,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits .

Netflix is a unique culture and environment.  Learn more .

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.