Senior SaaS Engineer

About Polygon Labs

Polygon Labs is a software development company building and developing a network of aggregated blockchains via the AggLayer, secured by Ethereum. As public infrastructure, the AggLayer will bring together user bases and liquidity for any connected chain, and leverage Ethereum as a settlement layer. Polygon Labs has also contributed to the core development of several widely-adopted scaling protocols and tools for launching blockchains, including Polygon PoS, Polygon zkEVM, and Polygon Miden, which is in development as well as Polygon CDK.

Your Role

Reporting to the Head of IT, this role will work closely with our Security and SPEC teams to help deliver seamless and secure access to our 100’s of SaaS tools, to our employee’s across the globe. This position is key to the overall architecture, integration and maintenance of all the tools and services used internally across the org.

This hands-on technical role plays a critical part in designing and implementing automated procedures, and setting policies with an eye towards standards and scaling.

Your Responsibilities

Own, integrate and maintain all tools and services used internally across the org, including, but not limited to:

• HRIS apps, Support Ticketing systems, Productivity Suites, CRM apps, Teleconferencing apps, source code & password management services.

• Implement best practice policies and procedures for onboarding, scaling, security, backups and disaster recovery, for all services.

• Coordinate monitoring performance and availability of services with DevOps teams.

• Coordinate with teams across the org to manage capacity planning for all services, including maintaining and managing license pools for services.

• Support the acquisition of new tools, from requirements gathering, selection and testing, to purchase and deployment with rollout planning and integration with existing tools.

• Coordinate with HR & team leads to manage standardized employee groupings across tools, and, customization of workflows and admin rights per team within tools and services.

• Design staff onboarding and exit procedures, and policies for services in coordination with HR & team leads.

• Standardize management procedures and contacts for all services.

• Coordinate with the Finance team to standardize payment policies and methods for services across the org.

• Manage end-user training plans and documentation for service use.

What You'll Need

• 3-5 years experience working with Okta - Engineering secure access and efficient workflows for 100+ SaaS tools. 

• 3-5 years experience managing Google Workspace for a global workforce of 300+ users

• Extensive experience administering Slack Enterprise for corporate communications.

• 3+ years administering Mobile Device Management for Mac and Windows Laptops -  Jamf and Intune MDM preferred.  (80% of our users work with Mac laptops)

• 3+ years managing Jira Service Desk and Jira Service Management for multiple functions.

• 3+ years experience with Cloudflare

• Previous experience managing and securing Github Enterprise access and settings.

Preferred Qualifications

• A strong work ethic with a high aptitude for understanding and learning the administrative features of new SaaS tools.  

• Experience working from home to support a global company.

• Bachelor's degree in Computer Science or related field.

• Certifications in Okta, Google Workspace or Slack.

Polygon Labs Perks

The goal of the Polygon Labs total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan includes the following benefits for our full time employees:

• Remote first global workforce

• Industry leading Medical, Dental and Vision health insurance*

• Company matching 401k with 3% match*

• $1,500 Home Office Set Up Allowance (life-time max)

• $200 Annual Book Allowance Program

• $75 Monthly internet or phone reimbursement

• Flexible Time Off

• 1 company wide wellness Friday day off per quarter

• Company issued laptop

• Egg freezing, mental health, and employee wellness benefits

*In certain countries medical, dental and vision is fully covered for employees & their dependents. This is country and plan specific.

*401k is for United States employees only

Polygon Labs is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Polygon Labs is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.

If you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Learn More about Polygon Labs

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