Senior Sales Systems Analyst - Salesforce

Launched in 2012 by two Stanford professors, Andrew Ng and Daphne Koller, Coursera is now one of the largest online learning platforms in the world, with 168 million registered learners. Our mission is to provide universal access to world-class learning. We partner with over 350 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations and Professional Certificates degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp.

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Job Overview

Coursera is seeking a Senior Sales Systems Analyst who will be responsible for bringing deep, hands-on experience to help maintain and enhance our salesforce instance, sales processes including CPQ. As part of the enterprise systems team, this role will directly impact performance and effectiveness of our pre and post sales processes by partnering with cross functional teams. As a salesforce architect, you will be responsible to provide end to end solutions using strong business and technical acumen. The overall goal and opportunity is to bring architectural and engineering maturity to our business systems. This role will require working across India, EMEA and US timezones. The ideal candidate should be comfortable with some overlap between India and US working hours.

Responsibilities

• Lead functional and technical workshops with business stakeholders to identify and define requirements, deliverables and expectations. 
• Lead Salesforce architecture design for sales, CPQ processes and instruct the solution framework to the salesforce development team ensuring best architectural  practices.
• Create and maintain comprehensive architectural documentation and artifacts. 
• Experience working with cross functional teams such as Sales, Strategy and IT.
• Serve as a subject matter expert to answer questions, troubleshoot issues, provide data, and resolve problems around sales processes.
• Participate in backlog grooming and prioritization sessions, helping to prioritize user stories based on business needs, technical complexities and dependencies.

Basic Qualifications

• Over 6 years of experience with Salesforce architecture with focus on salesforce flows and Sales processes.
• Extensive experience with Salesforce platform, including configuration (flows, custom objects, validations, metadata), reports & dashboards and preferably apex, visualforce, Lightning web components.
• Salesforce certified application architect.
• Strong project management experience and organizational skills with a history of leading and delivering complex initiatives independently
• Experience communicating effectively with stakeholders at all levels, including executives
• Demonstrated strong strategic thinking and problem-solving skills.

Preferred Qualifications

• Salesforce CPQ Specialist certificate
• Experience on other GTM tooling (Netsuite, Gong, Clari etc)
• Experience working in Agile methodologies and using tools such as Jira/ ServiceNow

If this opportunity interests you, you might like these courses on Coursera:

• Business Metrics for Data-Driven Companies
• Influencing: Storytelling, Change Management and Governance Specialization
• Reports, Dashboards, and Customer Success in Salesforce
• Strategic Planning and Execution

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