Senior Salesforce Developer

About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role

As a Senior Salesforce Developer, you’ll own the hands-on development of custom solutions on the Salesforce platform. You’ll work closely with Engineers, Systems Analysts, Solutions Architects, and Business Analysts to translate complex business requirements into robust, scalable, and high-quality code. A primary focus of this role will be on enhancing and customizing our Sales Cloud and CPQ instances to optimize our sales and billing operations. You’ll also help create a highly reliable and performant Salesforce environment that runs at high scale, speed, and accuracy. In addition, you’ll help bring valuable functionality to our internal customers within the framework of an agile environment.

This position reports to our Sr. Director of Business Applications and has the opportunity to be based in our Vancouver Office.

What You’ll Do

• Own the end-to-end development lifecycle, from design and coding to testing and deployment of high-quality, scalable custom solutions on the Salesforce platform.
• Develop and customize complex solutions within Salesforce Sales Cloud and CPQ to support the entire lead-to-cash lifecycle.
• Partner with Solutions Architects and Business Analysts to translate business requirements into well-architected, technical solutions.
• Lead the implementation of complex development projects and integrations with third-party systems.
• Mentor and provide technical guidance to junior developers, fostering a culture of continuous learning and improvement through rigorous code reviews and constructive feedback.
• Troubleshoot and resolve complex production issues, performing root cause analysis and implementing effective solutions to maintain platform health.

Skills You’ll Bring

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 8+ years of hands-on Salesforce development experience, with a proven track record of building custom applications and integrations.
• Proven, in-depth experience with Salesforce Sales Cloud and CPQ is mandatory, as a majority of the development work will be focused in these areas.
• Expertise in Apex, SOQL/SOSL, Lightning Web Components (LWC), Aura Components, and Visualforce.
• Experience with Salesforce APIs (REST, SOAP, Bulk, etc.) and building complex system integrations.
• Proficiency with modern development tools, including Salesforce DX, VS Code, and version control systems like Git and CI/CD tools like Copado or Gearset.
• Salesforce Platform Developer I and Platform Developer II certifications are required. Additional certifications in CPQ and Agentforce Specialist are a strong plus.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.