Senior Services Account Executive

2 Months ago • All levels

Account Management

Job Description

ServiceNow is seeking a Senior Services Account Executive to join their Customer Excellence Group. This role focuses on accelerating platform adoption and driving customer business outcomes through services, training, and leading practices. The Services Account Executive will be responsible for selling service offerings, including product implementation services, to help customers successfully adopt products and achieve their expected business outcomes. This is a quota-carrying role where the individual will own the Services sales strategy, proactively create demand for new Services opportunities, and partner with the ServiceNow Sales team and partners to execute these opportunities. Responsibilities include collaborating with software sales account teams, developing and executing a services sales strategy, creating new Services opportunities, managing pipeline and forecasting, serving as a trusted advisor, arranging executive discussions, leading solutioning and scoping, and executing value-based selling methodologies.

Good To Have:

Existing relationships in large enterprise accounts
Demonstrable track record of achieving sales targets

Must Have:

AI integration experience in work processes
Deep services sales experience (SaaS)
New account sales focus
Ability to communicate across business lines
Strong operational command
English and Dutch fluency

Perks:

Travel up to 50% (depending on geography/region)

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This role is part of the Customer Excellence Group go-to-market team. Our purpose is to accelerate platform adoption and drive customer business outcomes. We do this through a portfolio of services, delivered by world-class consultants, training and success professionals, our leading practices, methodologies, and tools, as well as our ecosystem of partners.

What you get to do in this role:

As a ServiceNow Services Account Executive, you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. These service offerings include our product implementation services. The Services Account Executive is well-versed in services and post-sales adoption strategies. They are a trusted advisor to the account team and our customers for successful implementation, adoption, and value realization.

A quota carrying role, the Services Account Executive owns the Services sales strategy by proactively creating demand for new Services opportunities and partnering with the ServiceNow Sales team and our partners to develop and successfully execute Services sales opportunities for their assigned territory.

Collaborate with software sales account teams, Customer Outcomes team members, and our eco-system of delivery partners
Develop and execute a services sales strategy in the designated territory with a target account list
Proactively create new Services opportunities in both new and installed base customers
Create pipeline and manage end-to-end forecasting process for Services opportunities
Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs
Arrange and conduct Executive and CxO services-related discussions in alignment with the account strategy
Lead extended team in solutioning and scoping, and proposal development
Execute value-based selling methodology for Implementation Services opportunities

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Deep services sales experience gained within a SaaS software or solution sales organization (or reasonable equivalent)
New account sales focus, operating independently to identify new opportunities
Existing relationships in large enterprise accounts a plus
Demonstrable track record of achieving Services, Success, or Training sales targets
Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives
Strong operational command – managing end-to-end franchise
Travel up to 50% (depending on geography/region)
English and Dutch fluency is essential

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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