Senior Software Engineer - Conversational AI

Role and Responsibilities

At Sinch, we pioneer the way the world communicates. Our customer communications cloud empowers businesses to reach everyone in world, in seconds or less, through mobile messaging, email, voice and video. We reach every phone on the planet 7 times a year and 8 out of 10 largest US tech companies are our customers. Sinch AI adds a layer of intentional intelligence on top of that, to build smarter, safer conversational experiences, faster. 

As a Software Engineer on the Conversational AI team, you will play a crucial role in shaping the future of conversational experiences in Sinch Chatlayer, Sinch Engage, and Sinch MessageMedia. You will collaborate with a talented team to design, develop, and deploy cutting-edge conversational AI solutions that empower businesses to communicate more effectively with their customers.

*We would like you to be in the office in Antwerp, Belgium, sometimes! Sinch offers relocation package in case you are based in other EU country and would like to relocate. :) (no visa sponsor)

Key Responsibilities:

• Design and Development: Architect, design, and implement high-performance, scalable software solutions for conversational AI applications.
• Collaboration: Work closely with cross-functional teams including product managers, designers, and other engineers to deliver robust and reliable software.
• Innovation: Contribute to the continuous improvement of our technology stack, adopting new technologies and best practices to enhance the capabilities of our products.
• Maintenance and Support: Participate in code reviews, testing, and troubleshooting to ensure the quality and reliability of the software.
• Scalability: Ensure the software can scale to meet the demands of our global customer base.
• Documentation: Write and maintain clear, concise documentation for the software and its interfaces.

Tech stack: Golang, Typescript, Node JS, Kafka, Redis, RabbitMQ, MongoDB, Postgres, Click House, Kubernetes, Google Cloud, React.

In order to contribute to this role, you have:

• Experience working across multiple technology stacks using different programming paradigms.
• Experience working in a customer focused environment, ideally within a SaaS or subscription business.
• Experience in the High-Level languages Go and Node.JS.
• Expertise in modern front-end frameworks such as React.
• Consistent track record working with Typescript in a professional or open-source setting.
• Ability to work effectively in a collaborative team environment.
• Strong verbal and written communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders.

• Fluency in English.

Big Plus!

• Experience building analytics solutions using technology like Click House, Timescale DB, or Apache Flink.
• Experience with Micro-frontend architectures, web components and the latest Web APIs.

• Experience with test automation. We use Cypress.
• Solid understanding of Kubernetes and networking
• Experience with Kafka streaming

Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.

Our Hiring Process

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and equal opportunity. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently works towards identifying the people that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations.

We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new insights and perspectives to Sinch!