Senior Software Reliability Engineer (Production Health)

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

• Designing and implementing processes, tools, automation, and libraries that service teams can use to improve the reliability of the services they own. For instance, adding a new long-awaited feature in our circuit breaker library.
• Working with product engineering teams to ensure reliability best practices and tools are rolled out in every service across the whole organization. It’s not enough to create a new throttling library; we want to make sure it’s successfully used in every service.
• Fostering a culture within the Engineering org that puts reliability first and establishes processes and policies that drive reliability within product engineering teams. This includes things like SLAs, error budgets, on-call response, incident resolution, and observability best practices.
• A deep investigation into production incidents followed up by applying the learning to code. 
• Researching, developing, and justifying the best choices in the form of design docs for tools and processes that will shape the future of reliability at Canva.
• Proposing new approaches and solutions to ensure we future-proof Canva’s distributed cloud infrastructure as we scale.
• Participating in design meetings, hiring interviews, and code reviews.

You're probably a match if

• You have advanced coding proficiency in Python/ Java/ GoLang and strong Object Oriented Programming fundamentals
• You have five-plus (5+) years of commercial experience working with developing complex, distributed web applications.
• You have experience diagnosing and addressing issues across the “full stack”, including front-end code, backend, network / infrastructure and data layer
• You have solid understanding of observability principles, such as metrics, logs, tracing, synthetic testing, query construction, dashboarding and alerting.
• You have experience with guiding others in the principles of incident review, investigation and remedial activity.
• You have disciplined coding practices, experience with code reviews and pull requests, and a creative and conceptual problem-solving approach.
• You have strong communication and team collaboration skills, both written and verbal. As a reliability engineer, you will need to share the knowledge, communicate and coordinate changes across multiple service teams.

Nice to have; Not required!

• Our services and libraries are primarily written in Java 13, so experience in Java is a nice to have. Our platform and infrastructure tooling is primarily written in Python, Go and Terraform.
• Experience working with microservice architectures in large containerised, distributed cloud environments (ideally AWS). We’re hosted on AWS and leverage the tools they provide as much as possible
• Experience working with data warehouse, analytics and reporting tools such as Snowflake, Mode Analytics and Looker.

About the Group

The Reliability Platform Group is responsible for providing the tools and processes to scale reliability across all Canva services. Our teams work together, and with other groups, to deliver preventive and detective tooling, processes and best practices that uplift Canva’s reliability. We do this by driving operational excellence, reducing the impact of incidents, and providing visibility and accountability across the broader Engineering community.

This role sits within the Production Health team, whose focus is on providing tools and guidance for Canva’s engineering teams to measure and maintain their systems’ reliability. Their key areas of practice include on-call management, service-level management, production readiness and operational review.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.