Senior Software Support Engineer

7 Months ago • 5-7 Years • Software Development & Engineering

Job Summary

Job Description

This Senior Software Support Engineer role requires 5-7 years of experience in production support within investment banks or BFSI companies. Responsibilities include maintaining production environment stability, managing incidents and problems, optimizing processes, contributing to agile sprints and CI/CD, and collaborating with stakeholders. The ideal candidate will possess ITIL certification, strong problem-solving skills, and expertise in ETL/ELT processes, PySpark, SQL, and Python debugging. The role involves ensuring smooth operations and minimal disruption, leveraging both technical and non-technical skills within a Middle East-based team.
Must have:
  • 5+ years production support experience in BFSI
  • ITIL certification
  • Financial markets knowledge
  • ETL/ELT, PySpark, SQL proficiency
  • Excellent problem-solving skills
Good to have:
  • Azure certifications
  • Python debugging skills

Job Details

Project description

We are currently seeking a highly skilled and motivated individual to join our Research & Analytics IT Production Management Support team (in Middle East). The ideal candidate should possess a technical background with 5-7 years of experience in production support and be ITIL certified. It is essential for the candidate to have a solid understanding of incident, problem, and change management processes. In this role, the successful candidate will play a vital part in ensuring the smooth operation of our production environment leveraging their technical and non-technical skills.

Responsibilities

As a proactive member of the support team maintain the stability of the production environment, effectively managing incidents, problems and changes.

Promptly identify and resolve incidents and issues by applying exceptional problem-solving skills ensuring minimal disruption to operations.

Continuously enhance existing processes and workflows to optimize efficiency and productivity.

Work seamlessly within the agile environment, contributing to product and solution delivery for our esteemed business users. Actively participate in sprints and contribute to CI/CD practices.

Effectively communicate with team members, stakeholders and end users and foster collaboration.

Uphold knowledge management practices to facilitate knowledge capture and sharing.

Skills

Must have

5y+ hands-on experience in production support, with a proven track record of successfully managing complex environments in investment banks/BFSI companies.

ITIL certification showcasing knowledge and expertise in incident, problem and change management processes.

Familiarity with the financial markets, related data and applications, providing a contextual understanding of the industry.

Bachelor's degree in computer science or related technical discipline, providing a solid foundation for understanding complex technical concepts.

Excellent problem-solving skills with a proactive attitude towards incident resolution and issue identification.

Technical background with a profound understanding of ETL/ELT processes for data transformation.

Proficiency in utilizing PySpark for distributed data processing and analytics.

Advanced expertise in SQL for proficient querying and manipulation of data, guaranteeing accurate and reliable results.

Fundamental proficiency in Python debugging of data transformation

Nice to have

Certification in Azure Fundamentals, Azure Administrator, Azure DevOps, showcasing proficiency in Cloud technologies.

Other

Languages

English: C1 Advanced

Seniority

Senior

Similar Jobs

Remote - Benefits Associate, Operations

Remote

Philippines (Remote)
18 Hours ago
kaizen gaming  - Site Reliability Engineer

kaizen gaming

São Paulo, Brazil (Hybrid)
2 Weeks ago
Nexon - Manager, CRM

Nexon

El Segundo, California, United States (Hybrid)
1 Month ago
Epic Games - Senior Engineer, Patching

Epic Games

United States (On-Site)
6 Months ago
Sprinkler - Principal Global Program Manager – CCaaS

Sprinkler

United States (Remote)
20 Hours ago
Apple - Software Engineer

Apple

San Diego, California, United States (On-Site)
1 Month ago
Axon - Senior Industrial Engineer

Axon

Scottsdale, Arizona, United States (On-Site)
1 Month ago
Adobe - Principal Engineering Program Manager

Adobe

San Jose, California, United States (On-Site)
2 Months ago
Canonical - Senior Juju Software Engineer (Go)

Canonical

(Remote)
1 Month ago
Adyen - Engineering Manager - Onboarding Experience

Adyen

Chicago, Illinois, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Haleon - Senior NPD manager

Haleon

Suzhou, Jiangsu, China (On-Site)
4 Weeks ago
rivos - Platform FPGA Design

rivos

Santa Clara, California, United States (On-Site)
8 Months ago
WebFX - Technical Digital Marketer (MARTECH Implementation)

WebFX

Belize (Remote)
4 Months ago
Image Engine - Software Engineer - Rendering - Junior

Image Engine

Vancouver, British Columbia, Canada (Hybrid)
2 Months ago
Mercury - GRC Analyst

Mercury

San Francisco, California, United States (Remote)
13 Hours ago
welevel  - Senior Gameplay Programmer

welevel

Munich, Bavaria, Germany (On-Site)
4 Months ago
Unisys - Senior VMware System Engineer

Unisys

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Western Digital - Identity and Access Management Developer

Western Digital

Bengaluru, Karnataka, India (Remote)
3 Weeks ago
Canva - Senior Frontend Engineer - Developer Experience

Canva

Brisbane, Queensland, Australia (Remote)
1 Month ago
Tesla - Content and Communications Coordinator

Tesla

Køge, Denmark (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in undefined

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Software Development & Engineering Jobs

Tesla - Mechanical Design Engineer - Seating

Tesla

Berlin, Berlin, Germany (On-Site)
4 Months ago
cirrus logic - Senior CAD Software Engineer

cirrus logic

Austin, Texas, United States (Hybrid)
1 Month ago
Jane Street - Evening Move-Add-Change Engineer

Jane Street

Hong Kong (On-Site)
1 Month ago
Betson Group - Engineering Tech lead

Betson Group

Malta, New York, United States (On-Site)
2 Months ago
Canonical - Ubuntu Core Software Engineer

Canonical

(Remote)
1 Month ago
Qualcomm - Modem - Physical Design Engineer (Sr. Staff/Principal)

Qualcomm

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Backbone - Lead Electrical Engineer

Backbone

Atherton, California, United States (Hybrid)
11 Months ago
Qualcomm - Senior RFFE ASIC Design Engineer

Qualcomm

Maitland, Florida, United States (On-Site)
3 Weeks ago
AECOM - Senior Construction Manager/Resident Engineer

AECOM

Dallas, Texas, United States (On-Site)
2 Weeks ago
Saviynt - Sr.Principal Engineer, Software Engineering

Saviynt

Bengaluru, Karnataka, India (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.

DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.

Poland, Ohio, United States (Remote)

Kraków, Lesser Poland Voivodeship, Poland (On-Site)

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)

Ukrainka, Kyiv Oblast, Ukraine (Remote)

Bengaluru, Karnataka, India (On-Site)

Mississauga, Ontario, Canada (On-Site)

Toronto, Ontario, Canada (On-Site)

Poland, Ohio, United States (Remote)

Pune, Maharashtra, India (On-Site)

View All Jobs

Get notified when new jobs are added by Luxoft

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug