Senior Software Support Engineer

10 Months ago • 5-7 Years

Software Development & Engineering

Job Description

This Senior Software Support Engineer role within the Research & Analytics IT Production Management Support team (Middle East) requires 5-7 years of production support experience and ITIL certification. Responsibilities include maintaining production environment stability, resolving incidents, enhancing processes, contributing to agile sprints and CI/CD, collaborating with stakeholders, and upholding knowledge management. The ideal candidate will possess strong problem-solving skills, a technical background including ETL/ELT, PySpark, SQL and Python, and familiarity with financial markets and applications.

Good To Have:

Azure certifications
Python debugging skills

Must Have:

5+ years production support experience in BFSI
ITIL certification
Financial markets data & application knowledge
ETL/ELT, PySpark, SQL proficiency
Excellent problem-solving skills

Add these skills to join the top 1% applicants for this job

problem-solving

agile-development

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ci-cd

python

sql

Project description

We are currently seeking a highly skilled and motivated individual to join our Research & Analytics IT Production Management Support team (in Middle East). The ideal candidate should possess a technical background with 5-7 years of experience in production support and be ITIL certified. It is essential for the candidate to have a solid understanding of incident, problem, and change management processes. In this role, the successful candidate will play a vital part in ensuring the smooth operation of our production environment leveraging their technical and non-technical skills.

Responsibilities

As a proactive member of the support team maintain the stability of the production environment, effectively managing incidents, problems and changes.

Promptly identify and resolve incidents and issues by applying exceptional problem-solving skills ensuring minimal disruption to operations.

Continuously enhance existing processes and workflows to optimize efficiency and productivity.

Work seamlessly within the agile environment, contributing to product and solution delivery for our esteemed business users. Actively participate in sprints and contribute to CI/CD practices.

Effectively communicate with team members, stakeholders and end users and foster collaboration.

Uphold knowledge management practices to facilitate knowledge capture and sharing.

Skills

Must have

5y+ hands-on experience in production support, with a proven track record of successfully managing complex environments in investment banks/BFSI companies.

ITIL certification showcasing knowledge and expertise in incident, problem and change management processes.

Familiarity with the financial markets, related data and applications, providing a contextual understanding of the industry.

Bachelor's degree in computer science or related technical discipline, providing a solid foundation for understanding complex technical concepts.

Excellent problem-solving skills with a proactive attitude towards incident resolution and issue identification.

Technical background with a profound understanding of ETL/ELT processes for data transformation.

Proficiency in utilizing PySpark for distributed data processing and analytics.

Advanced expertise in SQL for proficient querying and manipulation of data, guaranteeing accurate and reliable results.

Fundamental proficiency in Python debugging of data transformation

Nice to have

Certification in Azure Fundamentals, Azure Administrator, Azure DevOps, showcasing proficiency in Cloud technologies.