Senior Software Support Engineer

5 Months ago • 5-7 Years • DevOps

Job Summary

Job Description

This Senior Software Support Engineer role within the Research & Analytics IT Production Management Support team (Middle East) requires 5-7 years of production support experience and ITIL certification. Responsibilities include maintaining production environment stability, resolving incidents, enhancing processes, contributing to agile sprints and CI/CD, collaborating with stakeholders, and upholding knowledge management. The ideal candidate will possess strong problem-solving skills, a technical background including ETL/ELT, PySpark, SQL and Python, and familiarity with financial markets and applications.
Must have:
  • 5+ years production support experience in BFSI
  • ITIL certification
  • Financial markets data & application knowledge
  • ETL/ELT, PySpark, SQL proficiency
  • Excellent problem-solving skills
Good to have:
  • Azure certifications
  • Python debugging skills

Job Details

Project description

We are currently seeking a highly skilled and motivated individual to join our Research & Analytics IT Production Management Support team (in Middle East). The ideal candidate should possess a technical background with 5-7 years of experience in production support and be ITIL certified. It is essential for the candidate to have a solid understanding of incident, problem, and change management processes. In this role, the successful candidate will play a vital part in ensuring the smooth operation of our production environment leveraging their technical and non-technical skills.

Responsibilities

As a proactive member of the support team maintain the stability of the production environment, effectively managing incidents, problems and changes.

Promptly identify and resolve incidents and issues by applying exceptional problem-solving skills ensuring minimal disruption to operations.

Continuously enhance existing processes and workflows to optimize efficiency and productivity.

Work seamlessly within the agile environment, contributing to product and solution delivery for our esteemed business users. Actively participate in sprints and contribute to CI/CD practices.

Effectively communicate with team members, stakeholders and end users and foster collaboration.

Uphold knowledge management practices to facilitate knowledge capture and sharing.

Skills

Must have

5y+ hands-on experience in production support, with a proven track record of successfully managing complex environments in investment banks/BFSI companies.

ITIL certification showcasing knowledge and expertise in incident, problem and change management processes.

Familiarity with the financial markets, related data and applications, providing a contextual understanding of the industry.

Bachelor's degree in computer science or related technical discipline, providing a solid foundation for understanding complex technical concepts.

Excellent problem-solving skills with a proactive attitude towards incident resolution and issue identification.

Technical background with a profound understanding of ETL/ELT processes for data transformation.

Proficiency in utilizing PySpark for distributed data processing and analytics.

Advanced expertise in SQL for proficient querying and manipulation of data, guaranteeing accurate and reliable results.

Fundamental proficiency in Python debugging of data transformation

Nice to have

Certification in Azure Fundamentals, Azure Administrator, Azure DevOps, showcasing proficiency in Cloud technologies.

Other

Languages

English: C1 Advanced

Seniority

Senior

Similar Jobs

Playrix - Senior QA Automation Engineer

Playrix

Ireland (Remote)
2 Weeks ago
PwC - Senior Associate_Full Stack Developer_Data & Analytics_Advisory_PAN  India

PwC

Bengaluru, Karnataka, India (On-Site)
7 Months ago
G5 Games - Monitoring Engineer

G5 Games

Tbilisi, Tbilisi, Georgia (Remote)
1 Month ago
Salesforce - Salesforce Developer - Affirmative Action Vacancy for Women

Salesforce

Mexico City, Mexico (On-Site)
7 Months ago
Playrix - Lead Unity Software Engineer (Gameplay)

Playrix

Portugal (Remote)
6 Months ago
CData Software - Platform Engineer

CData Software

Bengaluru, Karnataka, India (On-Site)
7 Months ago
ByteDance - Solutions Architect

ByteDance

(On-Site)
2 Weeks ago
Omnissa - Member of Technical Staff (C++ Windows)

Omnissa

Chennai, Tamil Nadu, India (On-Site)
6 Months ago
Netradyne - Site Reliability Engineer (SRE)

Netradyne

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Sigma Software - Technical Support Engineer (FinTech)

Sigma Software

Warsaw, Masovian Voivodeship, Poland (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The Walt Disney Company - Lead Software Engineer, Machine Learning - Ad Platforms

The Walt Disney Company

California, United States (On-Site)
2 Weeks ago
Booming games - PostgreSQL Developer

Booming games

Prague, Czechia (Remote)
1 Week ago
Take-Two Interactive - Application Security Architect

Take-Two Interactive

(Remote)
1 Day ago
Rockstar Games - Tech Lead, Analytics Engineering

Rockstar Games

New York, New York, United States (On-Site)
1 Month ago
GoMotive - Software Engineer - Backend

GoMotive

Pakistan (Remote)
1 Month ago
Revenera - Senior Site Reliability Engineer

Revenera

Bengaluru, Karnataka, India (Hybrid)
6 Months ago
Zazz - Java Developer

Zazz

(Remote)
2 Months ago
Loyalty Juggernaut - Mobile Engineer (Android)

Loyalty Juggernaut

Hyderabad, Telangana, India (On-Site)
1 Month ago
NVIDIA - Enterprise Software Test Development Engineer

NVIDIA

Taipei City, Taiwan (On-Site)
4 Weeks ago
Epic Games - Build Programmer, Fortnite

Epic Games

Vancouver, British Columbia, Canada (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Philippines

NinjaVan - Logistics Operations Intern

NinjaVan

Makati, Metro Manila, Philippines (Hybrid)
6 Months ago
PwC - Deals and Corporate Finance Manager

PwC

Makati, Metro Manila, Philippines (On-Site)
7 Months ago
Trend Micro - Backend Engineer

Trend Micro

Manila, Metro Manila, Philippines (On-Site)
16 Years ago
Ubisoft - Technical Designer

Ubisoft

Taguig, Metro Manila, Philippines (On-Site)
4 Months ago
PwC - Valuations Associate

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago
ByteDance - Livestream Campaign Operations Intern

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
2 Weeks ago
Canva - Senior Systems Engineer - Productivity Systems

Canva

Makati, Metro Manila, Philippines (Remote)
1 Month ago
Tala - Site Operations Director

Tala

Manila, Metro Manila, Philippines (Hybrid)
7 Months ago
NinjaVan - B2B Area Manager (Bicol)

NinjaVan

Bicol, Philippines (On-Site)
6 Months ago
PwC - Actuarial Senior Associate

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

DevOps Jobs

Impronics Technologies - AWS Cloud Engineer

Impronics Technologies

Gurugram, Haryana, India (On-Site)
11 Months ago
N-iX - Middle Support Engineer (Java/AWS)

N-iX

Colombia (Remote)
2 Weeks ago
Google - Customer Engineer II, Application Modernization, Retail, Google Cloud

Google

San Francisco, California, United States (On-Site)
1 Week ago
Microsoft - Software Engineer II/Senior Software Engineer - CTJ - POLY

Microsoft

Redmond, Washington, United States (On-Site)
2 Weeks ago
Rackspace Technology - Sr Cloud Architect

Rackspace Technology

India (Remote)
4 Months ago
Google - Systems Engineer III, Site Reliability Engineering, Google Cloud

Google

Kirkland, Washington, United States (On-Site)
2 Weeks ago
Revenera - Senior Site Reliability Engineer

Revenera

Bengaluru, Karnataka, India (Hybrid)
6 Months ago
ION - Senior DevSecOps Engineer, Italy

ION

Milan, Lombardy, Italy (On-Site)
6 Months ago
Microsoft - Senior Software Engineer - CTJ - TS/SCI

Microsoft

Redmond, Washington, United States (On-Site)
2 Weeks ago
Microsoft - Technical Support Engineer

Microsoft

Bengaluru, Karnataka, India (Hybrid)
2 Days ago

Get notifed when new similar jobs are uploaded

About The Company

Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.

DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.

Poland, Ohio, United States (Remote)

Kraków, Lesser Poland Voivodeship, Poland (On-Site)

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)

Ukrainka, Kyiv Oblast, Ukraine (Remote)

Bengaluru, Karnataka, India (On-Site)

Mississauga, Ontario, Canada (On-Site)

Toronto, Ontario, Canada (On-Site)

Poland, Ohio, United States (Remote)

Pune, Maharashtra, India (On-Site)

View All Jobs

Get notified when new jobs are added by Luxoft

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug