Senior Software Support Engineer

5 Months ago • 5-7 Years • DevOps

Job Summary

Job Description

Senior Software Support Engineer needed for Research & Analytics IT Production Management Support team in the Middle East. Responsibilities include maintaining production environment stability, managing incidents and problems, enhancing processes, working in an agile environment, contributing to CI/CD, communicating with stakeholders, and upholding knowledge management. Requires 5+ years of production support experience in investment banks/BFSI, ITIL certification, strong understanding of incident/problem/change management, familiarity with financial markets and data, and proficiency in ETL/ELT, PySpark, and SQL. The role involves proactive issue resolution and optimizing efficiency within a complex technical environment.
Must have:
  • 5+ years production support experience in BFSI
  • ITIL certification
  • Strong understanding of incident/problem/change management
  • Proficiency in ETL/ELT, PySpark, SQL
  • Excellent problem-solving skills
  • Financial markets data & application familiarity
Good to have:
  • Azure certifications
  • Python debugging skills

Job Details

Project description

We are currently seeking a highly skilled and motivated individual to join our Research & Analytics IT Production Management Support team (in Middle East). The ideal candidate should possess a technical background with 5-7 years of experience in production support and be ITIL certified. It is essential for the candidate to have a solid understanding of incident, problem, and change management processes. In this role, the successful candidate will play a vital part in ensuring the smooth operation of our production environment leveraging their technical and non-technical skills.

Responsibilities

As a proactive member of the support team maintain the stability of the production environment, effectively managing incidents, problems and changes.

Promptly identify and resolve incidents and issues by applying exceptional problem-solving skills ensuring minimal disruption to operations.

Continuously enhance existing processes and workflows to optimize efficiency and productivity.

Work seamlessly within the agile environment, contributing to product and solution delivery for our esteemed business users. Actively participate in sprints and contribute to CI/CD practices.

Effectively communicate with team members, stakeholders and end users and foster collaboration.

Uphold knowledge management practices to facilitate knowledge capture and sharing.

Skills

Must have

5y+ hands-on experience in production support, with a proven track record of successfully managing complex environments in investment banks/BFSI companies.

ITIL certification showcasing knowledge and expertise in incident, problem and change management processes.

Familiarity with the financial markets, related data and applications, providing a contextual understanding of the industry.

Bachelor's degree in computer science or related technical discipline, providing a solid foundation for understanding complex technical concepts.

Excellent problem-solving skills with a proactive attitude towards incident resolution and issue identification.

Technical background with a profound understanding of ETL/ELT processes for data transformation.

Proficiency in utilizing PySpark for distributed data processing and analytics.

Advanced expertise in SQL for proficient querying and manipulation of data, guaranteeing accurate and reliable results.

Fundamental proficiency in Python debugging of data transformation

Nice to have

Certification in Azure Fundamentals, Azure Administrator, Azure DevOps, showcasing proficiency in Cloud technologies.

Other

Languages

English: C1 Advanced

Seniority

Senior

Similar Jobs

Scorewarrior - QA Engineer (Framework)

Scorewarrior

Limassol, Limassol, Cyprus (On-Site)
3 Months ago
Rush Street Interactive - Full-Stack Automation Engineer

Rush Street Interactive

Serbia (On-Site)
3 Months ago
Buckman - Lead Digital Software Engineer - Back End

Buckman

Chennai, Tamil Nadu, India (On-Site)
5 Months ago
Epic Games - Senior DevOps Programmer

Epic Games

Vancouver, British Columbia, Canada (On-Site)
1 Week ago
Applike Group - Tech Lead - Backend Services (Go) (f/m/d)

Applike Group

Hamburg, Hamburg, Germany (Hybrid)
6 Months ago
Microsoft - Technical Support Engineer

Microsoft

Bengaluru, Karnataka, India (Hybrid)
6 Days ago
NVIDIA - Senior SRE Software Engineer, Storage and Data

NVIDIA

Shanghai, Shanghai, China (On-Site)
3 Months ago
Vigaet - Internship-Backend Developer

Vigaet

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Microsoft - Azure Service Operations Engineer

Microsoft

Paris, Île-de-France, France (On-Site)
1 Week ago
NVIDIA - Senior System Software Engineer, NCCL - Partner Enablement

NVIDIA

Austin, Texas, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

UXBERT Labs - Senior Technical Lead

UXBERT Labs

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
3 Months ago
Epic Games - Security Engineer - Backend (Asset Integrity)

Epic Games

Cary, North Carolina, United States (On-Site)
1 Month ago
SmileGate - Platform Engineering Lead

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
2 Months ago
The Walt Disney Company - Lead Data Engineer - Identity and Device Data

The Walt Disney Company

Glendale, California, United States (On-Site)
1 Day ago
Embark Studios - Senior Game Security Engineer (Temp) - Anti-cheat

Embark Studios

Stockholm, Stockholm County, Sweden (On-Site)
1 Week ago
SOFTGAMES - Senior HTML5 Game Developer

SOFTGAMES

Berlin, Berlin, Germany (Remote)
4 Weeks ago
Scorewarrior - Senior Backend C++ Developer (Framework)

Scorewarrior

Limassol, Limassol, Cyprus (On-Site)
7 Months ago
The Walt Disney Company - Database Engineer II

The Walt Disney Company

Bristol, Connecticut, United States (On-Site)
1 Week ago
The Walt Disney Company - Senior Data Engineer

The Walt Disney Company

Seattle, Washington, United States (On-Site)
1 Week ago
Moolya - Software Development Engineer in Test (SDET)

Moolya

Bengaluru, Karnataka, India (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Zlínský kraj, Czechia

Virtuos - PMO Producer

Virtuos

Prague, Prague, Czechia (On-Site)
1 Week ago
Bohemia Interactive - Project Lead

Bohemia Interactive

Prague, Prague, Czechia (On-Site)
5 Months ago
Room 8 Studio - Realtime VFX Artist, Middle

Room 8 Studio

Czechia (On-Site)
1 Week ago
Keen Software House - Senior Render Programmer

Keen Software House

Prague, Prague, Czechia (Remote)
2 Months ago
PwC - Senior Consultant - Management Consulting

PwC

Prague, Prague, Czechia (On-Site)
6 Months ago
Wargaming - Tactical Sourcing Supervisor

Wargaming

Prague, Prague, Czechia (Hybrid)
1 Month ago
Forgotten Empires - Senior Software Engineer - Age of Empires (Remote)

Forgotten Empires

Prague, Czechia (Remote)
4 Weeks ago
PwC - Data Architect – Technology Consulting

PwC

Prague, Prague, Czechia (On-Site)
6 Months ago
Bohemia Interactive - Engine Network Programmer Prague/Brno

Bohemia Interactive

Prague, Prague, Czechia (On-Site)
5 Months ago
Bohemia Interactive - Environment Artist

Bohemia Interactive

Prague, Prague, Czechia (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

DevOps Jobs

ByteDance - Senior Software Engineer - Compute Infrastructure (Orchestration & Scheduling)

ByteDance

San Jose, California, United States (On-Site)
1 Week ago
Fortis Games - Senior Cloud Security Engineer

Fortis Games

Portugal (On-Site)
1 Month ago
Microsoft - Senior Software Engineer (Infra)

Microsoft

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Week ago
Modio - Cloud Systems Engineer

Modio

Prahran, Victoria, Australia (On-Site)
4 Weeks ago
Google - Software Engineer III, Site Reliability Engineering

Google

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Week ago
Social Discovery Group - ML Ops Engineer

Social Discovery Group

(Remote)
2 Months ago
Google - Customer Engineer II, Application Modernization, Retail, Google Cloud

Google

Mountain View, California, United States (On-Site)
1 Week ago
Google - Senior Product Manager, Cloud Networking

Google

Sunnyvale, California, United States (On-Site)
1 Week ago
Google - Software Engineer III, Shopping Build Site Reliability Engineer

Google

Zürich, Zurich, Switzerland (On-Site)
1 Week ago
Hitachi - Terraform with DevOps

Hitachi

Pune, Maharashtra, India (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.

DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.

Poland, Ohio, United States (Remote)

Kraków, Lesser Poland Voivodeship, Poland (On-Site)

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)

Ukrainka, Kyiv Oblast, Ukraine (Remote)

Bengaluru, Karnataka, India (On-Site)

Mississauga, Ontario, Canada (On-Site)

Toronto, Ontario, Canada (On-Site)

Poland, Ohio, United States (Remote)

Pune, Maharashtra, India (On-Site)

View All Jobs

Get notified when new jobs are added by Luxoft

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug