Senior Software Support Engineer
Job Summary
Job Description
- 5+ years production support experience in BFSI
- ITIL certification
- Strong understanding of incident/problem/change management
- Proficiency in ETL/ELT, PySpark, SQL
- Excellent problem-solving skills
- Financial markets data & application familiarity
- Azure certifications
- Python debugging skills
7 skills required
Job Details
Project description
We are currently seeking a highly skilled and motivated individual to join our Research & Analytics IT Production Management Support team (in Middle East). The ideal candidate should possess a technical background with 5-7 years of experience in production support and be ITIL certified. It is essential for the candidate to have a solid understanding of incident, problem, and change management processes. In this role, the successful candidate will play a vital part in ensuring the smooth operation of our production environment leveraging their technical and non-technical skills.
Responsibilities
As a proactive member of the support team maintain the stability of the production environment, effectively managing incidents, problems and changes.
Promptly identify and resolve incidents and issues by applying exceptional problem-solving skills ensuring minimal disruption to operations.
Continuously enhance existing processes and workflows to optimize efficiency and productivity.
Work seamlessly within the agile environment, contributing to product and solution delivery for our esteemed business users. Actively participate in sprints and contribute to CI/CD practices.
Effectively communicate with team members, stakeholders and end users and foster collaboration.
Uphold knowledge management practices to facilitate knowledge capture and sharing.
Skills
Must have
5y+ hands-on experience in production support, with a proven track record of successfully managing complex environments in investment banks/BFSI companies.
ITIL certification showcasing knowledge and expertise in incident, problem and change management processes.
Familiarity with the financial markets, related data and applications, providing a contextual understanding of the industry.
Bachelor's degree in computer science or related technical discipline, providing a solid foundation for understanding complex technical concepts.
Excellent problem-solving skills with a proactive attitude towards incident resolution and issue identification.
Technical background with a profound understanding of ETL/ELT processes for data transformation.
Proficiency in utilizing PySpark for distributed data processing and analytics.
Advanced expertise in SQL for proficient querying and manipulation of data, guaranteeing accurate and reliable results.
Fundamental proficiency in Python debugging of data transformation
Nice to have
Certification in Azure Fundamentals, Azure Administrator, Azure DevOps, showcasing proficiency in Cloud technologies.
Other
Languages
English: C1 Advanced
Seniority
Senior
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About The Company
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.
DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
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