Senior Specialist, Automation

About the Opportunity

The successful candidate will think big about the future of FinTech (Crypto, Blockchain, etc.) and how you can bring more remarkable customer experience through the system & applications used by ensuring systems & tools used are operating at optimum level. You’ll continuously lookout for any other areas for improvement and engagement with stakeholders. You will possess the ability and willingness to balance the business requests and priorities while being able to articulate the rationale behind decisions. At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one's sleeves to get the job done.

Requirements: What We Look For In You

• Bachelor's degree in Computer Science, Software Engineering, or a related field (Master's degree preferred).
• Strong proficiency in Python programming, with expertise in Python libraries and frameworks.
• Ability to balance complexity and work independently with large amounts of information
• Minimum 2 year’s experience with RPA technologies or python programming language, writing technical documentation and documenting process flows/business requirements/API documentation/user guides
• Technical aptitude to learn and understand the software used by GBS and/or integrated with that has impact to GBS way of working and ability to break down business problems into logical tasks and think creatively
• Project management and service management lifecycle experience, involving IT implementations and UAT management
• Strong written and verbal communication skills with the ability to clearly document and explain business processes and automated solution designs and to present technical details to a non-technical audience
• Must be able to work on multiple initiatives simultaneously and prioritize assignments to deliver quality work in a timely manner
• Strong written and verbal communication skills with the ability to clearly document and explain business processes and automated solution designs and to present technical details to a non-technical audience
• Strong analytical and solid problem solving

Key Responsibilities: What You’ll be Doing

• Identifying and designing business processes for automation based on process assessment
• Gathering business requirements from process owners and map work processes across various functions/departments
• Setting up, testing, implementing and monitoring automated workflows to ensure that business processes function at optimum efficiency without risk of error as per delivery lifecycle
• Monitoring and maintaining automation post-implementation and resolving any potential issues to ensure smooth business operations
• Producing process documentation in order to outline mistakes and successes and refine processes going forward
• Ensuring quality automation using Quality Assurance (QA) processes and prevent any potential bugs
• Identify areas of improvement and innovation by data analytics techniques to analyze conversation data and voice of customers.
• Working on requirement documentation, process flows and other tasks (e.g. solution design reviews, testing support, deployment plan).
• Assists in additional projects with analysis and execution for process/tools improvements, code optimization, development, and/or maintenance efforts for automation for the global operations team.

Why Join Us?

• Competitive remuneration package (Basic Salary + Generous KPI bonus program + Annual Increment).
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 2500 Benefits per annum (Training & Wellness)
• Yearly Bonus
• Hybrid work arrangements
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.