Senior Specialist Program Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

• As a Program Manager you will be responsible for Planning and leading the product releases, overseeing multiple projects and initiatives that support the organization's strategic goals, tracking work plans and schedules, controlling deliverables, aligning with stakeholders, ensuring cross products synchronization, tracking product and program KPIs and providing status updates to management at product and or program level.
• End to end Agile project management responsibility– scope, quality, schedule and resources along with risk management organizational release readiness
• This will be an individual contributor role but will involve working closely with scrum teams as well as with product, operations and support.

How will you make an impact?

• Working with the Product & R&D teams to plan, manage and update product work plan, deliverables, and timelines as part of the defined Release Lifecycle
• Build clear communication cadences to track progress and enable decision making
• Owns SDLC and related execution KPIs for team efficiency and quality, ensures they are met.
• Help remove program/release impediments for the scrum teams through co-ordination with cross functional teams
• Work and analyze data from the teams & JIRA to provide insights, raise flags, and periodically present status to management using relevant tools and dashboards
• Ensure organizational readiness for Release/Delivery (e.g Support, NPI, Services, Sales groups, etc.)
• Track product KPIs take necessary measures to ensure that goals are met
• Ensure adherence to project management methodologies, standards, and best practices, and continuously improve project management processes and tools
• Lead project meetings and presentations, and facilitate communication and collaboration among team members and stakeholders
• Be the one individual who can address all delivery and program related topics

Have you got what it takes?

• At least 13+ years of relevant project / program management experience
  • Strong understanding of project management methodologies, tools, and techniques
  • Proven track record of successfully managing multiple projects and initiatives simultaneously
• Experienced working on complex SaaS products in a fast-paced R&D environment
• Excellent communication, negotiation, and interpersonal skills
• Strong presentation skills
• Ability to work collaboratively with cross-functional teams and manage multiple stakeholders
• Ability to multi-task at speed
• Ability to drive project decisions through strong Data governance, Metrics
• Accountable for the R&D KPIs are met while working with team and other stakeholders
• Strong problem-solving and decision-making skills
• Experience on vendor management aspects – Creating SOWs, tracking milestones, reviewing status
• Leverages AI tools
• Hands-on knowledge & experience on-
  • Software Development & Quality - Processes & standards
  • Release Management
  • Pre & Post-Production Product Launches
  • Hands on exp on Atlassian Tools (JIRA/Confluence),
• Good Knowledge of:
  • Java/J2EE stack
  • Cloud- AWS,
  • DevOps practices
• PMP certification preferred

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 7643
Reporting into: Director
Role Type: Software Delivery & People manager

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.