About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

This role is remote within Costa Rica

Our Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and guide value. Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making. We're responsible for facilitating smooth transitions during organizational change efforts that promote employee adoption. You'll help solve challenges faced by our frontline teams to help make Zscaler more efficient in meeting our customers' needs.

The Customer Success Operations Team is hiring a Senior (or Staff level) Data Analyst in Costa Rica. You will delve into data, uncover patterns, and transform insights into recommendations and strategies. Your primary focus will be on analyzing customer data to enhance the customer experience and improve business growth. Reporting to the Director, Business Intelligence you'll be responsible for:

Analyze and Present data insights: Collect, vet, streamline and present information to support decision-making and action.
Collaboration: build relationships, influence, and collaborate at all levels to bring plans forward and adapt to changing needs.
End-to-End Accountability: develop data-driven proposals, analyses, and readouts. Deliverables are inclusive of POCs, wireframes, data instrumentation, and visualizations.

What We're Looking for (Minimum Qualifications)

8+ years of experience in Business Insights and Analytics, with 4+ years using Tableau; Proficiency in SQL, relational databases, Snowflake, dbt, Salesforce.com, and dimensional modeling/data warehousing concepts. Large datasets manipulation for performance optimization.
Expertise in developing POCs, wireframes, data instrumentation, visualizations, and skills in descriptive, prescriptive, and diagnostic analytics.
Experience advising both technical and non-technical audiences, refining and redefining Key Performance Indicators, and driving forward business recommendations.
Experience working with different levels of leadership, create analytics solutions in a versatile environment (Support, Customer Success, Renewals, Sales, and Professional Services) and collaboration.

What Will Make You Stand Out (Preferred Qualifications)

Experience with quantitative and qualitative analytical approaches; experience in data analysis with a variety of metrics and statistical methods.
Experience solving ambiguous problems, managing multiple concurrent projects; Experience with SAP HANA, SQL Server, GCP, Business Objects, Qlik, and logical to physical data modeling tools like Erwin and ER.
Track record in optimizing processes, leading iterative review cycles, and setting up SOPs to improve dashboard results and unlock efficiency.

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At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.