Senior Support Engineer
Job Summary
Job Description
As a Senior Support Engineer, you will provide Level 3 support for the CLARION solution, investigating anomalies and acting as the interface between Level 2 support and Level 4 support, adhering to established procedures. You will also participate in the development and implementation of small product evolutions, provide KPIs on the solution's deployment, train other support engineers, and write service manuals. This role requires technical expertise and strong communication skills. The job involves working autonomously with good organizational skills, and adaptability within the bioMérieux industry.
Must have:
- 5+ years of experience in a technical role.
- Knowledge in analytic solutions.
- Familiarity with ALM software.
Good to have:
- Scripting experience (Python, SQL).
Perks:
- Be part of an innovative and collaborative team.
- Contribute to cutting-edge solutions.
- Opportunities for professional growth.
6 skills required
Job Details
About Us: Join the dynamic and international team at bioMérieux, a worldwide leader in In Vitro Diagnostics. Our "R&D – Systems & Data Integrated Solutions" entity, composed of approximately 250 people, whose mission is to design, develop, and support bioMérieux’s software solutions.
As a Support Engineer for the CLARION® solution, you will bring your functional and technical expertise to a team of about 20 people. CLARION® is a secure analytical Cloud solution that provides a comprehensive view of collected laboratory and clinical data, translating this data into actionable information visualized on easy-to-use dashboards.
FULLY REMOTE
Main Responsibilities:
- Provide Level 3 support for CLARION® (anomalies investigations) and act as the interface between Level 2 support (Global Customer Service) and Level 4 support (Software Development) while respecting established procedures.
- Participate in the development and implementation of small product evolutions.
- Provide KPIs on the deployment of the solution.
- Train other CLARION® support engineers.
- Write service manuals.
Qualifications:
- 5+ years of experience in a technical role supporting complex systems.
- Preferred knowledge in analytic solutions.
- Familiarity with ALM (Application Lifecycle Management) software, preferably Helix (formerly Test Track Suite) from Perforce.
- Scripting experience preferred (Python, SQL).
- Strong leadership and communication skills.
- Ability to work autonomously with good organizational skills and initiative.
- Adaptability and understanding of the bioMérieux industry.
Why Join Us:
- Be part of an innovative and collaborative team.
- Contribute to cutting-edge solutions in the healthcare industry.
- Opportunities for professional growth and development.
If you are passionate about supporting innovative solutions and have the skills and experience we are looking for, we would love to hear from you!
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