Senior Support Lead

2 Months ago • All levels • $83,000 PA - $128,000 PA

Job Summary

Job Description

As a Senior Support Lead at HCLTech, you will be responsible for resolving complex customer issues, performing root cause analysis, and driving continuous improvement initiatives. You will act as an escalation point for critical issues, collaborating with product management, development, and QA teams to provide feedback and influence product design. This role requires providing technical assistance to team members, identifying opportunities for automation, and ensuring alignment with customer needs.
Must have:
  • Act as point of escalation for complex customer issues.
  • Create root cause analysis for critical issues.
  • Collaborate with product, development, and QA teams.
  • Provide technical assistance to team members.
  • Drive continuous improvement initiatives.

Job Details

Job description:

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Senior Support Lead

Job Summary
To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.

  • Key Responsibilities
    1. To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
    2. To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
    3. To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
    4. To provide technical assistance to the team members in resolving customer issues.
    5. To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.

Similar Jobs

NinjaVan - Executive, Retail (Sales)

NinjaVan

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
4 Months ago
Larian Studios - Story Department Lead

Larian Studios

Guildford, England, United Kingdom (On-Site)
4 Months ago
frozenbyte games - Programming

frozenbyte games

Helsinki, Uusimaa, Finland (On-Site)
1 Month ago
Ion - RPA Junior Developer

Ion

Chișinău, Chisinau, Moldova (Hybrid)
1 Year ago
Insight Software - Manager, Engineering (C#, SQL, BI)

Insight Software

Hyderabad, Telangana, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Motorola solutions - Lanham TSO Manager

Motorola solutions

Lanham, Maryland, United States (On-Site)
2 Weeks ago
Avalanche Studios Group - Brand Marketing Lead - The Hunter, Call of the Wild Franchise

Avalanche Studios Group

Stockholm, Stockholm County, Sweden (Hybrid)
6 Months ago
Suki - Customer Success Program Management Lead

Suki

United States (Remote)
3 Months ago
WebFX - Jr. Marketing Analytics Consultant

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
9 Months ago
Playtika - Monetization Operations Specialist

Playtika

Israel (On-Site)
7 Months ago
Penumbrainc - Sr Manager Cybersecurity

Penumbrainc

Alameda, California, United States (On-Site)
9 Months ago
Canonical - Senior Ubuntu Embedded IoT System Engineer

Canonical

Taipei City, Taiwan (On-Site)
2 Months ago
Unity - Senior Release Engineer

Unity

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
LeoVegas - Backend Engineer - Operational Systems

LeoVegas

Stockholm, Stockholm County, Sweden (Hybrid)
1 Month ago
Match Group - iOS Engineer

Match Group

New York, United States (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Pennsylvania, United States

HP - Software Developer Internship

HP

Spring, Texas, United States (On-Site)
2 Weeks ago
Toast - Emerging Markets Manager, Spanish

Toast

Los Angeles, California, United States (Hybrid)
1 Month ago
Penn Interactive - Marketing Specialist

Penn Interactive

Philadelphia, Pennsylvania, United States (On-Site)
3 Weeks ago
limit break - Senior Blockchain Engineer, Smart Contracts

limit break

United States (Remote)
5 Months ago
Qualcomm - Memory Control Design Engineer

Qualcomm

San Diego, California, United States (On-Site)
2 Months ago
FlockSafety - RF Design Engineer

FlockSafety

Atlanta, Georgia, United States (On-Site)
4 Weeks ago
Varonis  - Technical Account Manager

Varonis

United States (Remote)
5 Months ago
WebMD - Enablement Specialist (Sales)

WebMD

Madison, Wisconsin, United States (On-Site)
3 Months ago
Cadence - Software Security Architect

Cadence

San Jose, California, United States (On-Site)
2 Months ago
Pattern - Financial Analyst - Pricing

Pattern

Lehi, Utah, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Pune, Maharashtra, India (On-Site)

North Carolina, United States (On-Site)

Chennai, Tamil Nadu, India (On-Site)

Noida, Uttar Pradesh, India (On-Site)

Noida, Uttar Pradesh, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Noida, Uttar Pradesh, India (On-Site)

Pune, Maharashtra, India (On-Site)

Florida, United States (On-Site)

California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by HCL Tech

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug