Senior Support Specialist (d/m/w) Banking & Automated Accounting - Lexware Office

Company Description

"I speak accounting – and the language of our customers."

Do you understand how double-entry bookkeeping works – and can you explain it too? Do you want to not only apply your knowledge but also contribute it to a team that is rethinking support together? Then you fit perfectly with us.

At Lexware Office, we believe: Good support is more than an answer – it's a real contribution to product quality. Our customers rely on us when it comes to banking, cash registers, and automated accounting. That's why we are looking for experienced people with accounting know-how, a strong customer focus, and a desire for further development.

Join us as a Senior Support Specialist (d/m/w) Banking & Automated Accounting – as soon as possible. You can work remotely or regularly be in our office in Freiburg – whatever suits your life.

Job Description

• You are the central contact person for demanding support inquiries – especially on topics related to automated accounting, cash registers, and account reconciliation.
• You explain complex contexts understandably – from booking receipts to complex bookings from online shops with reverse charge procedures.
• You support our customers not only reactively but proactively – with structured FAQs, smart macros, feedback to the product teams, or clever ideas for our AI setup (FIN).
• You are responsible for the quality and further development of our support – through complaint processing, knowledge transfer, and clear communication.
• You work closely with colleagues from support, product, and development – and help to improve our product through the eyes of our customers.
• You actively contribute to our team culture: whether through onboardings, hospitations, thematic focuses, or cross-functional collaboration.

Qualifications

• You have commercial training, experience in accounting or a tax context – and know what input tax, debit and credit, or GoBD mean.
• You are experienced in dealing with customers and have several years of experience in service or support – whether in finance, tax consulting, or with suitable software.
• You think analytically, work structured, and want to understand and develop things, not just get them done.
• You have a good technical understanding – or are willing to familiarize yourself with tools like Intercom, Jira, or FIN.
• You enjoy sharing knowledge, exchanging ideas with colleagues, and seeing feedback as part of your work.
• You communicate clearly, reliably, and empathetically – in word, writing, and if necessary, in a video call.
• Our team language is German, so very good German language skills (at least C2) are a must.

We rely on team recruiting - Our team conducts the job interviews themselves. We look forward to getting to know you.

• Gerlinde: Through my wealth of experience from various commercial areas, I can put myself in the shoes of our customers. My strength is to view the world through the eyes of our users and support them at eye level. In my free time, I enjoy gardening or making music.
• Maria: Through my experiences from various professional sectors, including the banking sector or as a self-employed person, I have a good understanding of customers, which I can use in my role. I find it totally exciting to work with future technologies like AI and automation and to be able to influence them. Privately, one of my many passions is baking beautiful cakes.
• Ingrid: Due to my years of experience in technical support, my top priority is to ensure the satisfaction of our customers. That's why I work, among other things, on continuously developing our AI FIN to improve support for inquiries. In my free time, I enjoy spending time in the garden, where I can relax and recharge.

Additional Information

At Haufe Group, we create pioneering working conditions in which each of us can optimally contribute and develop. With us, you get space and responsibility, as well as the opportunity to work hybrid – this means a combination of office presence and home office, depending on the needs and agreement in your team. In addition, you benefit from flexible working hours and have diverse training and development opportunities. We are tangible and officially a Great Place to Work®.

JobID: REF80N

Lexware: Software solutions for efficient business processes.

Lexware develops commercial software solutions for self-employed individuals and small businesses and is thus the market leader in Germany. With our business solutions, networks, and corporate knowledge for accounting, payroll, taxes, and finance, we keep our customers' backs free. This allows them to focus on their business.

We value diversity and are convinced that employees with diverse backgrounds bring different perspectives and strengths to us. Therefore, we welcome all applications – regardless of gender, nationality, ethnic and social origin, religion/worldview, disability, age, and sexual orientation and identity. As a signatory of the Diversity Charter, we are committed to diversity, tolerance, fairness, and appreciation.

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