Senior Tech Support Engineer

2 Months ago • All levels • Software Development & Engineering

Job Summary

Job Description

The Senior Tech Support Engineer will be responsible for assisting in deployment processes, version control, and environment analysis. The role involves collaborating with development, QA, and operations teams to ensure smooth environment management. Key responsibilities include supporting deployment processes, managing version control, analyzing and optimizing environments, scripting and automation, database support, and providing support and troubleshooting. The candidate should demonstrate strong problem-solving, communication, and teamwork skills and stay updated on environment management best practices.
Must have:
  • Proficiency in scripting languages (e.g., Bash, PowerShell, Python).
  • Proficiency in databases (SQL, Oracle).
  • Familiarity with deployment processes and tools.
  • Strong foundation in version control systems.
  • Ability to support deployment activities and troubleshoot environment issues.
  • Good Analytical, organizational and communication skills.
  • Experience with cloud environments (AWS, Azure, GCP).

Job Details

About the Role:

We are seeking a dedicated   Tech Support Engineer to assist in deployment processes, version control, and environment analysis. The ideal candidate will possess strong scripting abilities, database knowledge, and a foundation in supporting deployment activities. This role involves collaboration with development, QA, and operations teams to ensure smooth and reliable environment management.

Key Responsibilities:

  • Support Deployment Processes:
    • Assist in deploying applications and updates to various environments.
    • Ensure deployment procedures are followed and troubleshoot deployment issues as they arise.
  • Version Control Management:
    • Manage and maintain version control repositories (e.g., Git).
    • Assist teams in branching, merging, and managing code versions.
  • Environment Analysis & Optimization:
    • Analyze environment configurations and performance.
    • Provide insights and recommendations for environment improvements.
  • Scripting & Automation:
    • Develop and maintain automation scripts to streamline deployment and environment management tasks.
    • Write scripts for environment setup, cleanup, and testing.
  • Database Support:
    • Assist in database configuration, management, and automation.
    • Support data migration, backups, and restores related to environment setups.
  • Support & Troubleshooting:
    • Provide ongoing support for environment-related issues.
    • Collaborate with teams to resolve deployment and environment conflicts.
  • Foundation Skills:
    • Demonstrate strong problem-solving, communication, and teamwork skills.
    • Maintain up-to-date knowledge of environment management best practices.

Qualifications & Skills:

Mandatory:

  • Proficiency in scripting languages (e.g., Bash, PowerShell, Python).
  • Proficiency in  databases (SQL, OracleL).
  • Familiarity with deployment processes and tools.
  • Strong foundation in version control systems
  • Ability to support deployment activities and troubleshoot environment issues.
  • Good Analytical, organizational and communication skills.
  • Experience with cloud environments (AWS, Azure, GCP).
  •  

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.


All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Candidate Application Notice

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About The Company

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies spanend-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in ourFinLabswe develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more.Over the last20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of14,500+,and has58offices in 21 countrieswithin key global markets.For more information on the company, please visit ourwebsiteorLinkedIncommunity.

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