Senior Tech Support Representative

7 Months ago • 4-8 Years

Job Summary

Job Description

Aristocrat Interactive seeks a Senior Tech Support Representative to join its team. Responsibilities include front-line handling of critical incidents, acting as a senior escalation point for SLA-related issues, performing quality reviews, serving as a Subject Matter Expert, maintaining the knowledge base, conducting training, monitoring servers and databases, fixing malfunctions, managing failures, communicating with customers, adhering to SLAs, and participating in meetings. The ideal candidate possesses strong troubleshooting skills, experience with complex integrated systems, deep knowledge of TCP/IP, HTTP, DNS, SSL, web applications, load balancers, proxies, and firewalls. Experience with Jenkins, Git, Jira, Bamboo, and JMeter is advantageous. Fluency in English is required.
Must have:
  • Front-line responsibility for critical incidents
  • Senior escalation point for time-based elevations
  • Strong troubleshooting skills
  • Deep knowledge of TCP/IP, HTTP, DNS, SSL
  • Experience with complex integrated systems
Good to have:
  • Jenkins, Git, Jira, Bamboo, JMeter experience
  • SW Qualification / Integration / SW Development experience

Job Details

Currently we are looking for a Senior Tech Support Representative to join the Tech Support team. More information on the requirements and responsibilities will be down below.

What You'll Do

I. MAIN DUTIES AND RESPONSIBILITIES

Front-Line responsibility for Critical and Major incidents. Senior escalation point for time-based elevations (close to breaching SLA). Perform quality review for ongoing tickets. Act as a Subject Matter Expert for regular technical support representatives in the department. Maintain and create knowledgebase articles. Perform new feature training courses for the regular technical support representatives in the department. Perform new hire training for the newcoming technical support representatives. Monitoring the welfare of the servers and databases in production using various tools. Fix critical malfunctions and try to minimize down-time to no-time. Manage failures to be sufferable and escalate them to relevant teams. Communicate with customers over issues they raise, either by answering a phone call or replying to a helpdesk ticket. Adhere to the Service Level Agreement (SLA) for the assigned activities. If required, should be flexible to work beyond shift hours to help address high volume / transactions inflow. Maintain transparent communication with immediate supervisors, with respect to work undertaken and ensure SLAs should not get breached. Attend & Contribute to Daily Huddles, Meetings & Ad hoc Meetings when required.

II. INFORMATION LINKS AND RELATIONSHIP

Directly subordinate to the NOC Team Leader In implementing the organizational capacity to carry out our links and relationships with all actors in the company.

What We're Looking For

III. REQUIREMENTS

Systems orientation and experience – Networking, SQL Strong troubleshooting skills Experience with complex integrated systems SW Qualification / Integration / SW Development experience Work in complex activities in project and matrix environment in parallel Deep knowledge of TCP/IP, HTTP, DNS, SSL, Web Applications, Load balancers, proxies and firewalls Experience with the following an advantage – Jenkins, Git, Jira, Bamboo, JMeter. Fluency in English.

Company Summary

Aristocrat Interactive  

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB). 

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

Travel Expectations

None

Similar Jobs

Lighthouse Games - Senior SDET - C++

Lighthouse Games

Royal Leamington Spa, England, United Kingdom (Hybrid)
3 Months ago
Good Job Games - Senior Software Engineer

Good Job Games

İstanbul, Türkiye (On-Site)
7 Months ago
AGS - American Gaming Systems - Full Stack Software Engineer II

AGS - American Gaming Systems

Arizona, United States (On-Site)
2 Months ago
GT - Full-stack Engineer (Python + React.js)

GT

Poland (Remote)
3 Months ago
Acceldata - Senior SDET - UI & Database

Acceldata

Bengaluru, Karnataka, India (On-Site)
1 Year ago
The Walt Disney Company - HR Associate (FTC)

The Walt Disney Company

London, England, United Kingdom (Hybrid)
2 Months ago
Lionbridge Games - System Administrator

Lionbridge Games

Île-de-France, France (On-Site)
2 Months ago
Tesla - Mobile Service Dispatcher

Tesla

Utrecht, Utrecht, Netherlands (On-Site)
4 Months ago
Electronic Arts - Lead Desktop Support Engineer

Electronic Arts

(On-Site)
2 Months ago
Nintendo - Intern - Competitive Play

Nintendo

Redmond, Washington, United States (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Playtika - Senior DATA/AI SRE Engineer

Playtika

Poland (On-Site)
8 Months ago
Loyalty Juggernaut - Mobile Engineer (iOS)

Loyalty Juggernaut

Hyderabad, Telangana, India (On-Site)
3 Months ago
Vendavo - Lead Software Engineer

Vendavo

Chennai, Tamil Nadu, India (Hybrid)
2 Months ago
PwC - ETIC, Cloud Solution Architect (Multi-Cloud, DevOps Focus) - Senior Manager

PwC

Cairo, Cairo Governorate, Egypt (On-Site)
8 Months ago
Wargaming - DevOps Engineer (Deployment team)

Wargaming

Belgrade, Serbia (On-Site)
3 Months ago
NVIDIA - Manager, Software Engineering

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
4 Months ago
NVIDIA - Senior Backend Software Engineer – GeForce NOW Cloud

NVIDIA

Santa Clara, California, United States (On-Site)
2 Months ago
Evolution - CI/CD (DevOps) Engineer

Evolution

Riga, Latvia (On-Site)
6 Months ago
Studio Wildcard - Engine Programmer

Studio Wildcard

Bellevue, Washington, United States (On-Site)
11 Months ago
The Walt Disney Company - Lead Software Engineer (Roku Engineer)

The Walt Disney Company

Seattle, Washington, United States (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Sofia, Sofia City Province, Bulgaria

DraftKings - Senior Staff Accountant (Fixed Term)

DraftKings

Plovdiv, Plovdiv Province, Bulgaria (On-Site)
2 Months ago
N-iX - Senior .NET Full-Stack Engineer

N-iX

Bulgaria (Remote)
2 Months ago
Room 8 Studio - Stylized Environment Concept Project Lead

Room 8 Studio

Bulgaria (On-Site)
2 Months ago
Room 8 Studio - 3D Animator, Senior

Room 8 Studio

Bulgaria (Remote)
5 Months ago
DraftKings - Talent Acquisition Associate

DraftKings

Sofia, Sofia City Province, Bulgaria (On-Site)
3 Months ago
PwC - Experienced Auditor

PwC

Sofia, Sofia City Province, Bulgaria (Hybrid)
9 Months ago
Playtech - Senior Java Developer

Playtech

Sofia, Sofia City Province, Bulgaria (On-Site)
3 Months ago
Milestone - Senior QA Engineer

Milestone

Sofia, Sofia City Province, Bulgaria (Hybrid)
2 Months ago
Progres - Facilities Coordinator

Progres

Sofia, Sofia City Province, Bulgaria (On-Site)
4 Months ago
Room 8 Studio - Realistic 3D Character Artist Senior

Room 8 Studio

Bulgaria (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Zones - Cloud Technical Specialist

Zones

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)
6 Months ago
Feld Entertainment - Business Systems Administrator

Feld Entertainment

Ellenton, Florida, United States (On-Site)
8 Months ago
AGS - American Gaming Systems - Field Service Technician I

AGS - American Gaming Systems

Michigan, United States (On-Site)
3 Months ago
Tesla - Customer Support Advisor - German & English

Tesla

Berlin, Berlin, Germany (On-Site)
4 Months ago
Google - Administrative Business Partner, Global Networking and Infrastructure

Google

Dublin, County Dublin, Ireland (On-Site)
2 Months ago
Next Level Business Services - SAP PI/PO LEAD

Next Level Business Services

Scottsdale, Arizona, United States (On-Site)
8 Months ago
Nagarro - SAP PSM (Senior) Consultant

Nagarro

Germany (Remote)
3 Months ago
GIANTS Software - Publishing Assistant

GIANTS Software

Erlangen, Bavaria, Germany (On-Site)
9 Months ago
Nintendo - (Associate) Artwork Coordinator (m/f/d)

Nintendo

Frankfurt, Hessen, Germany (On-Site)
11 Months ago
Aristocrat Gaming - Integrations Manager

Aristocrat Gaming

Sofia, Sofia City Province, Bulgaria (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming),social casino (Product Madness)and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission tobring joy to life through the power of play.For further information visit the Group's website at

Gurugram, Haryana, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Gurugram, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Warsaw, Masovian Voivodeship, Poland (Hybrid)

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)

View All Jobs

Get notified when new jobs are added by Aristocrat

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug