Senior Technical Account Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Cochabamba, Bolivia
NICE Flex Hybrid model: 2 days per week working at the office. 

So, what’s the role all about?

NICE is currently seeking a technical, hands-on, customer-focused Technical Account Manager to join our growing Cloud team. This person will be responsible for leading client projects on the Cloud in the area of AML/Fraud.

About the team:

Our team of Technical Account Managers specializes in the cloud project delivery, with a strong focus on Actimize Anti-Money Laundering (AML) and Fraud solutions. We lead cross-functional teams in delivering secure, compliant, and scalable software that helps financial institutions detect and prevent financial crimes. With deep domain expertise, agile execution, and a commitment to regulatory alignment, we ensure every project meets the high standards of the financial services industry while staying ahead of evolving compliance requirements.

How will you make an impact?

· Overall responsibility throughout the project lifecycle including requirements definition, business analysis, design, implementation, testing and deployment

· Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints

· Build and manage successful client relationships to ensure client satisfaction

· Build and manage internal relationships with R&D, Analytics, Operations, Sales

· Perform data and business analysis for the project

· Hands on support for the project technical team in configuration and testing

· Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues

Have you got what it takes?

· 6+ years’ experience in technical account management, project management, business analysis, technical sales and consultancy

· Financial industry knowledge, with expertise in AML regulations

· Knowledge in AML/Fraud/Compliance solutions is a bonus

· Technical experience of implementing systems to financial organizations

· Proven experience managing multiple high profile projects concurrently.

· Ability to evaluate customer requirements and map these to solutions and services

· Excellent English communication skills (written/presentation) and interpersonal skills

· Proactive and customer-focused building effective relationships with customers

· Flexible and able to act under pressure meeting tight client deadlines

· Able to thrive in a fast-paced, high energy, demanding and team-oriented environment

What are the technologies we use?

· SQL

· Microsoft Project

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Benefits at NICE Bolivia:

· Work with the most modern technologies.

· Clear career path supported by different free learning tools.

· Obtain certifications to advance your career.

· Collaborate with global work teams.

· Participate in local and global activities and events.

· Enjoy the flexibility of hybrid work, combining the best of both worlds.

· Engage in exciting competitions and contests.

· Improve your language skills with English support.

· Secure a permanent employment contract.

· Benefit from a company legally constituted in Bolivia and receive full social benefits

#LI-Hybrid

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.