Senior Technical Analyst

8 Months ago • All levels • $112,860 PA - $143,900 PA

Job Summary

Job Description

McDonald's is on an exciting journey to revolutionize observability and AIOps. The role involves bridging the gap between technology stakeholders and observability/AIOps teams. Responsibilities include acting as a liaison representing the voice of technology during process and governance framework development. The role focuses on ensuring new processes align with upstream and downstream teams, promoting collaboration across the tech ecosystem. Expertise in IT operations and observability is crucial for informing the design of incident management, monitoring, and automation capabilities.
Must have:
  • Implement AI-driven automation for IT operations.
  • Utilize AIOps tools for system monitoring and anomaly detection.
  • Develop and maintain ETL pipelines within Cribl.
  • Work closely with development, operations, and observability teams.
  • Employ AIOps for proactive incident management.
  • Continuously optimize system performance using AI insights.
Perks:
  • Benefits eligible
  • Bonus eligible
  • Long term incentive eligible

Job Details

McDonald’s is on an exciting journey to revolutionize our observability and AIOps capabilities. Our mission is to transform data into actionable insights and drive operational excellence across our organization. We are seeking a dedicated team member who will play a pivotal role in bridging the gap between our technology stakeholders and the observability and AIOps teams.  In this role, you will act as a crucial liaison, representing the voice of technology during the development of processes and governance frameworks that will bring our new function to life. Your expertise in IT operations and observability, combined with your excellent communication skills, will be essential in informing the design of critical capabilities such as incident management, monitoring, and automation. You will ensure that future state processes are aligned with both upstream and downstream teams across the tech ecosystem, fostering a collaborative and cohesive environment." Responsibilities
  • Automation: Implement AI-driven automation to enhance the efficiency of IT operations.
  • Monitoring and Maintenance: Utilize AIOps tools to monitor systems, detect anomalies, and predict potential issues before they impact operations.
  • Data Pipeline Management: Develop and maintain ETL pipelines within Cribl to ensure data collection and processing.
  • Collaboration: Work closely with development, operations, and observability teams to integrate AI solutions into the everyday workflow.
  • Incident Management: Employ AIOps for proactive incident management and resolution.
  • Performance Optimization: Continuously optimize system performance using AI insights and recommendations.
    Benefits eligible: Yes
    Bonus eligible: Yes
    Long term incentive eligible: Yes
    The expected salary range for this role is: 112860 - 143900 per year  The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

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