Senior Technical Services Engineer - Cloud

WEKA is leading a paradigm shift in how data is stored, managed, and processed in the cloud and AI era. We are a pre-IPO, growth-stage company on a hyper-growth trajectory that has raised over $275M in capital and is backed by dozens of world-class venture capital and strategic investors.

Our flagship product, the WEKA® Data Platform, is a software-based, hybrid cloud solution transforming stagnant legacy data siloes into dynamic data pipelines that power GPUs efficiently and fuel performance-intensive workloads like generative AI and machine learning seamlessly and sustainably.

We’re passionate about helping our customers overcome complex data management challenges to accelerate their innovation and help grow their businesses. If you share our passion, we invite you to join us on this exciting journey.

What's Cool About This Job

The Senior Technical Services Engineer - Cloud Subject Matter Expert (SME) at WEKA will play a critical role in leveraging their extensive cloud services and infrastructure expertise to provide exceptional technical support to our customers. This role involves working closely with customers to troubleshoot and resolve issues, optimize their data infrastructure, and ensure the smooth operation of WEKA solutions in the cloud.

Bring Your Expertise – And Your Passion

• Cloud Subject Matter Expertise: Serve as a cloud SME for the WEKA Technical Services organization.
• Technical Troubleshooting: Collaborate with customers and other departments within WEKA to diagnose and resolve technical issues related to WEKA solutions in the cloud.
• Cloud Optimization: Provide guidance to customers on optimizing their data infrastructure for better performance and reliability.
• Support Best Practices: Promote and implement best practices in public cloud support to drive successful customer outcomes.
• Customer Relationship Management: Develop and maintain strong relationships with customers to understand their needs and provide timely support.
• Customer Advocacy: Act as a customer advocate by delivering concise and prioritized feedback to the R&D and Product Management teams to enhance WEKA's cloud solutions.
• Field Issue Resolution: Actively participate in resolving field issues and ensuring customer satisfaction.
• WEKA Ecosystem Expertise: Become an expert in WEKA’s solutions and its broader ecosystem to provide high-quality support.
  
  

Desired Qualifications

• Cloud Expertise: Deep expertise in cloud services and operations, in one or more of AWS/Azure/GCP/OCI ecosystems, with a strong understanding of cloud operating models.
• Technical Troubleshooting Experience: Proven experience in diagnosing and resolving technical issues in public cloud environments.
• Storage Knowledge: Background in cloud storage workflows and challenges associated with large-scale data management in public clouds.
• Infrastructure experience: Proven experience with Linux, Networking, Devops Tools, and Terraform. Proven expertise in Python scripting or equivalent and/or the ability to analyze existing scripts is strongly preferred.
• Hybrid Models: Experience with hybrid operating models that integrate public cloud into enterprise workflows.
• Technical Communication: Ability to translate technical issues and solutions into clear, understandable language for customers.
• Customer Orientation: Strong customer service orientation with a sense of initiative, positive attitude, and collaborative working style.
• Adaptability: Ability to manage a fast-paced environment and reprioritize tasks while maintaining focus on successful outcomes.
• Communication Skills: Excellent verbal and written interpersonal skills.
• Technical Advantage: Experience with HPC storage and/or software-defined enterprise NAS platforms is advantageous.
• Start-Up Experience: Prior experience working in a start-up environment is a plus
  
  

Concerned you don’t meet every qualification? Don’t let it stop you from applying!

WEKA is committed to building a diverse, inclusive, and authentic workplace. If you are excited about this position but don’t meet every qualification in the job description, we encourage you to apply anyway – you may just be the right candidate for this or other positions at WEKA.

WEKA is an equal opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.