Senior Technical Support Engineer

1 Year ago • 5 Years + • Software Development & Engineering

Job Summary

Job Description

Alation is seeking an experienced Staff Technical Support Engineer to join its advanced support team. This role involves providing high-level technical assistance to customers, partners, and prospects, aiding them in integrating with the Alation platform. The engineer will be responsible for troubleshooting and debugging complex issues, acting as an escalation point for customers and internal teams. Key responsibilities include authoring and updating technical documentation, such as knowledge base articles and runbooks, and facilitating technical enablement sessions. The ideal candidate will build and utilize complex lab setups to replicate and resolve problems, ensuring customer satisfaction and platform success. Alation is a fast-paced, high-growth company recognized for its inclusive and collaborative environment.
Must have:
  • CS degree and at least 5 years of experience in enterprise software support.
  • Experience troubleshooting Linux and running shell commands.
  • Experience with Relational Databases (Oracle, Postgres) and SQL.
  • Ability to diagnose and debug applications in Java and/or Python.
  • Experience with Web servers (Apache, Nginx).
  • Experience with REST APIs.
Good to have:
  • Postgres (DB internals)
  • JDBC drivers
  • Elasticsearch, NoSQL, MongoDB
  • Hadoop Ecosystem (Hive, HBase)
  • Cloud technologies like Kubernetes and Docker

Job Details

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives.


Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment. 

Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact. 

Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data. 

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!

Job Description:

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives.


Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment. 

Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact. 

Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data. 

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!
 

Join us!

We are looking for an experienced Staff Technical Support Engineer to join our advanced support team. You will provide advanced-level technical support, helping our customers integrate with the Alation platform. You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and internal teams.

What you'll be doing:

  • Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers.

  • Specialize in at least one of the support specialization areas and serve as SME for internal and external customers.

  • Contribute to the Alation Support Knowledge Base by regularly authoring, editing and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.

  • Facilitate internal and external technical enablement sessions.

  • Build and utilize complex lab setups to replicate and resolve problems.

You should have:

  • CS degree and at least 5 years of experience as a support engineer providing enterprise software application support.

  • Experience troubleshooting Linux and running shell commands.

  • Experience with Relational Databases, such Oracle and Postgres. SQL is a must.

  • Ability to diagnose and debug applications written in Java and/or Python.

  • Experience with Web servers, such as Apache and Nginx.

  • Experience with REST APIs

A big plus if you have experience in the following areas:

  • Postgres (DB internals)

  • JDBC drivers

  • Elasticsearch, NoSQL, MongoDB

  • Hadoop Ecosystem (Hive, HBase)

  • Cloud technologies and frameworks such as Kubernetes and Docker

#LI-SR1

Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.                                  
 

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. 
 

This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.


 

Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.                                   
 

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.  
 

This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

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About The Company

Our founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status.

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