Senior Technical Writer
Job Summary
Job Description
As a Senior Technical Writer at Lightcast, you will be a thought leader responsible for making strategic recommendations on structuring, delivering, and maintaining documentation for Lightcast's products. You will clearly and accurately communicate how Lightcast products work and the problems they solve, working on multiple products simultaneously. Key responsibilities include driving product enablement, increasing Net Promoter Score (NPS), and lowering time to value through well-organized documentation. You will own the development and delivery of product and API documentation, ensuring accuracy, clarity, and up-to-date information. Collaborating closely with engineering teams and leadership, you will improve the documentation system, incorporate automation, and monitor documentation effectiveness. Additionally, you will train and mentor junior writers on effective writing practices.
Must have:
- Drive product enablement, increase NPS, lower time to value with documentation
- Own product and API documentation development and delivery
- Improve documentation system with engineering teams and leadership
- Monitor and evaluate documentation effectiveness and impact
- Train and mentor junior writers and team members
- Understand and communicate technical concepts to diverse audiences
- Collaborative team player
- Excellent English-language communication skills
- Proficiency in content management systems
- Proficiency in documentation tools
- Proficiency in version control systems
Good to have:
- Proven self-starter
2 skills required
Job Details
Technical writers are a key link between product, engineering, support, implementation, marketing, and customers. As the Senior Technical Writer, you will be a thought leader, responsible for making strategic recommendations on how to structure, deliver, and maintain documentation related to Lightcast’s products. You clearly and accurately communicate how Lightcast products work and the problems they solve. You work on multiple products simultaneously.
Major Responsibilites
- Drive product enablement, increase NPS, and lower time to value by pairing products with well organized and context-relevant documentation.
- Own the development and delivery of Lightcast’s product and API documentation; drive the overall structure, content, and delivery of Lightcast documentation ensuring accuracy, clarity, and up-to-date information.
- Work closely with engineering teams and leadership to improve the documentation system, incorporating automation to streamline and enhance the documentation and release processes.
- Monitor and evaluate the effectiveness and impact of your documentation to track its success; make improvements as necessary.
- Train and mentor junior writers and other team members on effective writing practices.
Abilities
- A proven self starter
- Ability to understand and communicate technical concepts to diverse audiencesCollaborative team player
- Excellent English-language communication skills
Education and Experience
- 3 years experience as a technical writer
- Proficiency in content management systems, documentation tools, and version control systems
Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) and Boston (MA) and offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
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