Senior Technology Engineer
8 Months ago • 3-5 Years
Job Description
The Senior Technology Engineer at Disney Cruise Line is responsible for the 24/7 operational support and maintenance of IT infrastructure onboard their fleet. This includes software, platform, and configuration maintenance; working with technology partners and business units; deploying system patches; troubleshooting equipment; ensuring information security; and monitoring critical systems. Responsibilities also encompass training onboard engineers, collaborating on shore projects, supporting application deployments, and working with bridge and engine systems. The role requires strong collaboration, communication, and problem-solving skills, along with experience in server and network environments and various software solutions. This is a shipboard position requiring a valid passport, C1/D Seaman's visa, pre-employment medical, and background check.
Good To Have:
- Bachelor's degree in CS/IT
- Cruise industry IT experience
- VOIP knowledge
- VMware, Cisco, Fidelio, Micros experience
Must Have:
- 3-5 years Systems Engineering/Software Development experience
- Server & network expertise
- Strong communication & collaboration skills
- Excellent customer service
- System maintenance & troubleshooting
Job Summary:
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.
The Senior Technology Engineer conducts maintenance, administration, and support activities including software, platform, and configuration for infrastructure technology onboard the Disney Cruise Line fleet.
This role ensures 24/7 operational support and maintenance of systems and infrastructure, including monitoring and maintaining systems, while working with technology partners and the business units to implement and support infrastructure onboard the vessels.
You will report to the Manager Technology Engineering
Level: 2 stripes Officer
Responsibilities:
- Participates in shipboard Technology projects and assist with shore projects.
- Partner with the onboard and shore leadership teams for ongoing training and guidance of complex troubleshooting with shipboard Technology Engineers.
- Partner within the onboard Technology team to formulate ideas and recommendations from shipboard Technology and partnering teams to keep and enhance overall support functions.
- Support Shore Team with planning, communicating and scheduling of new application and system deployments.
- Perform deployment of system patches to all computers (PC and laptops) connected to the ships network.
- Perform maintenance and troubleshooting efforts for technology equipment across the ship to ensure stability.
- Partner on technology issues with bridge and engine specific systems where applicable.
- See to proper monitoring of access control for systems, information security and cyber-security in accordance with The Walt Disney Company Information Security Policies and Standards.
- Focus on onboard monitoring efforts to ensure network, server, satellite and other critical operational systems are functional as required by the business.
- See that the shipboard knowledge base is maintained properly to verify proper documentation of all systems and activities.
- Instruct users in computer-based activities (e.g., login, logout, personal file maintenance, printer operations, security standards, etc.).
- Responsible for monitoring and managing user’s data storage requirements to verify effective use of resources.
- Partner in the creation and standardization of automation tools and monitoring systems tools.
- Perform tasks to monitor server and server back-up infrastructure and report irregularities to the shore Server Team.
- Work in coordination with the First Engineer and Automation Electronics Engineer for the reliability, integrity and availability of automation systems throughout the vessel.
- Participate in the development of best practices, validation, and adherence.
- Responsible for documenting the infrastructure and monitoring systems.
Basic Qualifications:
- 3 to 5+ years of related experience in Systems Engineering and/or software development
- Experience in server and network environments, PC and Mobile device technology, package and custom-built software solutions
- Strong collaboration and communication skills
- Excellent customer service skills
- Strong organization and documentation skills
Preferred Qualifications:
- Bachelor's degree/or Certifications in Computer Science, Information Technology or similar fields
- Familiarity with IT operations in the cruise industry
- Knowledge of telephony systems including VOIP
- Experience with VMWare virtualization technology
- Familiarity with Cisco network electronics
- Familiarity with Fidelio Cruise applications
- Familiarity with Micros Point of Sale application
Additional Information:
This is a SHIPBOARD role.You must:
- Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
- Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan
- Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
- Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
- Complete a pre-employment medical
- Obtain a criminal background check
- Bring approved work shoes
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